Important Information Regarding Application Process: Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the "Apply Now" link. *Data from a resume cannot be downloaded into an application. We invite you to view additional job opportunities at https://www.fsbank.com/about/join-us/.
SUMMARY
First Security Bank is looking for a friendly, energetic, and team-oriented individual to join us as a Call Center Operator! If you are passionate about serving our Arkansas communities and want to be part of a dynamic, service-driven team, we encourage you to apply!
As a Call Center Operator, you'll be the first point of contact for First Security Bank customers seeking basic support for our services. Your role involves delivering friendly and efficient service by promptly addressing customer concerns. If a situation requires further assistance, you will seamlessly transfer them to Tier 2 support for specialized help. This position requires on-site work.
QUALIFICATIONS | EDUCATION | EXPERIENCE | SKILLS
To perform this job successfully, an individual must be able to execute each essential duty satisfactorily. The items listed below are representative of the knowledge, skill, and/or abilities necessary for this position.
- High School Diploma or GED will be required at the completion of your graduating year.
- Bilingual speaking (full professional proficiency) in Spanish/English required.
- 1-2 years of banking and/or relevant Call Center experience preferred.
- Proficiency with Outlook, Word, Excel, typing, 10-key and utilization of the internet is required.
- Willingness to demonstrate Core 5 values with customers and coworkers.
HOURS OF AVAILABILITY: Regularly Scheduled Hours / Week 40 (+) hours | Monday - Friday between 7:00 am - 6:00 pm | Saturday 8:00 am - 1:00 pm (typically 1 per month) | *Extended working hours may be required.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Access and review relevant account details pertaining to the matter at hand.
- Follow established procedures to ensure that customer and account information remain secure and protected from fraudulent activity or unauthorized inquiries.
- Maintain proficiency in, and actively promote, Bank products and services that provide value to our customers.
- Confidently perform a variety of duties related to Online Banking, Credit and Debit cards, Bill Pay, and Bankway.
- Communicate complex and sensitive information with patience, clarity, and tact.
- Protect all customer information and bank operations through strict confidentiality.
- Operate computer software and equipment, telephone, scanner, copier, and develop proficiency with internal banking systems.
- Maintain reliable transportation, punctual attendance, and the ability to work on-site with extended hours when necessary.
- Additional duties may be assigned by management.
SUPERVISORY RESPONSIBILITIES: None.
SOFT SKILLS
Foster a culture that values high ethical conduct, critical thinking, problem solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback that generates trust.
PHYSICAL DEMANDS
Possess sufficient mobility to work in a standard office setting. Perform repetitive hand, arm, wrist, and finger movements while handling currency, documents and/or office equipment. Substantial time may be spent on the telephone, operating computers, reaching, sitting, and/or standing; while occasionally stooping, kneeling or crouching. The employee must have the ability to speak and hear well enough to carry on customer interactions, conversations, and presentations both in-person and over telecommunications. Have near/far visual acuity to identify customers, currency and reading materials in printed or electronic format. The employee must occasionally lift and move up to 10 pounds.
The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
MENTAL DEMANDS
The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must be able to interact with customers/coworkers in a calm and patient manner and maintain confidentiality and professionalism in all situations. The employee must be able to use basic mathematical skills including adding, subtracting, multiplying, and dividing numbers. The position also requires the ability to read and interpret documents, and draft routine written communications.
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