Important Information Regarding Application Process: Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the "Apply Now" link. *Data from a resume cannot be downloaded into an application. We invite you to view additional job opportunities at https://www.fsbank.com/about/join-us/.
SUMMARY
Bring your energy and professionalism to a team that's passionate about making a difference in Arkansas! First Security Bank is currently seeking a motivated and team-oriented professional to join our dynamic Electronic Banking Department as a Fed line Processor. This role is ideal for someone who thrives in a fast-paced environment, values accuracy, and enjoys working collaboratively to support essential banking functions.
Under direct supervision, support the department by processing incoming and outgoing wires over the Fed Line, while monitoring, documenting, and reconciling all related activity as well as coordinating daily settlements with correspondent banking personnel. This position requires on-site work.
QUALIFICATIONS | EDUCATION | EXPERIENCE | SKILLS
To perform this job successfully, an individual must be able to execute each essential duty satisfactorily. The items listed below are representative of the knowledge, skill, and/or abilities necessary for this position.
- High School Diploma or GED will be required at the completion of your graduating year.
- Associates and/or bachelor's degree related to business and/or finance preferred.
- 1-2 years of customer service, relevant banking, and/or professional experience is preferred.
- Proficiency with Outlook, Word, Excel, typing, 10-key and internet navigation required.
- Commitment to demonstrating Core 5 values with customers and coworkers.
HOURS OF AVAILABILITY: Regularly Scheduled Hours / 40 hours per week | Availability between Monday- Friday 7:00am - 5:30pm (Rotates 7:00am-4:00pm, 8:00am-5:00pm, 8:30am-5:30pm) | *Extended working hours may be required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Maintain comprehensive knowledge and proficiency in bank operations and wire transfer policies and procedures, ensuring all activities are conducted in strict compliance with internal controls, as well as applicable state and federal regulations.
- Serve as the primary contact for communication with the Federal Reserve Bank regarding approved Fed line applications.
- Monitor outgoing wires and ACH originating files for potential fraud; identify fraud alerts and escalate suspicious activity to management.
- Ensure timely completion of daily operational tasks while maintaining accurate and comprehensive documentation in accordance with bank policies and regulatory standards.
- Perform end-of-day balancing with the Federal Reserve and wire platform; resolve wire validation errors, rejections, audit exceptions, and customer inquiries.
- Assist customers, officers, management, and bank employees regarding wire and ACH inquiries.
- Protect all customer information and bank operations through strict confidentiality.
- Operate computer software and equipment, telephone, scanner, copier, and develop proficiency with internal banking systems.
- Maintain reliable transportation, punctual attendance, and the ability to work on-site with occasional extended hours when necessary.
- Perform additional duties as assigned by management.
SUPERVISORY RESPONSIBILITIES: None.
SOFT SKILLS
Foster a culture that values high ethical conduct, critical thinking, problem solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback and generate trust
PHYSICAL DEMANDS
Possess sufficient mobility to work in a standard office setting. Perform repetitive hand, arm, wrist, and finger movements while handling currency, documents and/or office equipment. Substantial time may be spent on the telephone, operating computers, reaching, sitting, and/or standing; while occasionally stooping, kneeling or crouching. The employee must have the ability to speak and hear well enough to carry on customer interactions, conversations, and presentations both in-person and over telecommunications. Have near/far visual acuity to identify customers, currency and reading materials in printed or electronic format. The employee must occasionally lift and move up to 10 pounds.
The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
MENTAL DEMANDS
The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must be able to interact with customers/coworkers in a calm and patient manner and maintain confidentiality and professionalism in all situations. The employee must be able to use basic mathematical skills including adding, subtracting, multiplying, and dividing numbers. The position also requires the ability to read and interpret documents, and draft routine written communications.
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