Important Information Regarding Application Process: Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the "Apply Now" link. *Data from resume cannot be downloaded into application. We invite you to view additional job opportunities at https://www.fsbank.com/about/join-us/.
SUMMARY
First Security Bank is seeking a professional, energetic and team-oriented individual to join our team as a Retail Banker! If you are passionate about serving our Arkansas communities and want to be part of a dynamic, service-driven team, we encourage you to apply!
In this role, you will assist customers by processing transactions in person, by mail, and night deposit. Become knowledgeable in identifying customer needs, service accounts, explain financial products and help resolve customer issues. Crosstrain to perform retail banking specialist duties, including opening new accounts, setting up direct deposits, and retirement accounts. This position requires on-site work.
QUALIFICATIONS | EDUCATION | EXPERIENCE | SKILLS
To perform this job successfully, an individual must be able to execute each essential duty satisfactorily. The items listed below are representative of the knowledge, skill, and/or abilities necessary for this position.
- High school diploma or general education degree (GED) will be required at the completion of your graduating year.
- 1 - 2 years post-secondary education and/or cash handling, customer service, relevant banking, or professional experience preferred.
- Position will begin as a Retail Banker with intent to promote to Retail Banking Specialist as skills are mastered.
- Proficiency with Outlook, Word, Excel, typing, 10-key and internet navigation required.
- Commitment to demonstrating Core 5 values with customers and coworkers.
HOURS OF AVAILABILITY: Regularly Scheduled Hours/Week: 40 (+) Hours | Monday - Friday 8:00am - 5:00pm | Rotating Saturdays: 8:30am - 12:15pm (typically 1-2 per month) | *Extended working hours may be required
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Training consists of learning and developing the essential duties listed below:
- Process a variety of customer transactions - including deposits, withdrawals, loan payments, cash advances, cashier’s checks, and cashing checks while following all identification and retail policies and procedures.
- Verify checks, identify counterfeit currency, and review all transactions for accuracy.
- Identify fraudulent transactions and review concerns with management; become well-informed on new suspicious activities.
- Complete Currency Transaction Reports (CTR) and Suspicious Activity, Identity Theft, Red Flag (SIRF) as needed. Report any suspicious/fraudulent activity to Bank Secrecy Act Officer.
- Maintain and balance cash drawers, process vault currency, process proof work accordingly, manage coin and currency supplies, and assist with night, mail, and ATM deposits; balance the ATM and main vault as needed.
- Inform management of any problems, concerns or outages. Assist with research and help resolve discrepancies.
- Complete special requests such as redeeming savings bonds, managing safe-deposit box access, and providing account printouts, research, copies, and referrals.
- Maintain security through proper opening/closing and vault procedures.
- Promote bank products, refer customers when necessary, and provide support to internal staff and management. Deliver quality service, respond to in-person and telephone inquiries, assist with unusual transactions, and address complex customer questions.
- Protect all customer information and bank operations through strict confidentiality.
- Operate computer software and equipment, telephone, scanner, copier, and develop proficiency with internal banking systems.
- Maintain a valid driver's license, reliable transportation, punctual attendance, and the ability to work on-site with occasional extended hours when necessary.
- Attend various Retail training classes and perform additional duties as assigned by management.
Upon successful training of duties listed above:
Develop the specialized Retail Banking Specialist skills necessary to acquire experience in additional retail services:
- Build consumer and business customer profiles as needed.
- Process Debit Cards upon request.
- Assist customers with name/address changes, account maintenance issues, reconciliation, or complaints.
- Update identification.
- Opening/Closing Accounts.
- Process debit card disputes.
- Obtain training and become proficient in executing wire transfers.
- Order checks and exchange foreign currency.
SUPERVISORY RESPONSIBILITIES: None.
SOFT SKILLS
Foster a culture that values high ethical conduct, critical thinking, problem solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback and generate trust.
PHYSICAL DEMANDS
The employee must have the visual acuity to read materials in either a printed format or on a computer screen, view and identify customers at drive-through windows or on camera and identify customers inside the lobby and outside of the bank. The position also requires the ability to articulate sufficiently well to communicate with customers and coworkers. The employee must have the ability to converse with customers in person, over the telephone, and using the drive-through service.
The employee must possess sufficient mobility to work in and move about in a standard office setting and sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment. Repetitive movement of the wrist, hands, and fingers will be required to handle currency and to operate office equipment including a money counter and drive-through tube. The employee must be able to lift coins and currency weighing up to 50 pounds.
The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
MENTAL DEMANDS
The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must be able to interact with customers/coworkers in a calm and patient manner and maintain confidentiality and professionalism in all situations. The employee must be able to use basic mathematical skills related to currency including adding, subtracting, multiplying, and dividing numbers. The position also requires the ability to read and interpret documents and draft routine written communication.
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