Important Information Regarding Application Process: Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the "Apply Now" link. *Data from resume cannot be downloaded into application. We invite you to view additional job opportunities at https://www.fsbank.com/about/join-us/.
SUMMARY
First Security Bank is seeking a professional, energetic and team-oriented individual to join our team as a Credit Card Clerk! If you are passionate about serving our Arkansas communities and want to be part of a dynamic, service-driven team, we encourage you to apply!
In this role, you will support the Credit Card, Reports, and Payment Desk with daily operations while developing product knowledge to help mitigate financial risk and protect customer experience. This position requires on-stie work.
QUALIFICATIONS | EDUCATION | EXPERIENCE | SKILLS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items listed below are representative of the knowledge, skill, and/or abilities necessary for this position.
- Must be at least 18 years of age.
- High School Diploma or GED is required.
- 1 - 2 years’ experience or equivalent years of relevant work experience preferred.
- Proficiency in Outlook, Word, Excel, typing, 10-key, and internet navigation required.
- Commitment to demonstrate Core 5 values with customers and coworkers.
HOURS OF AVAILABILITY: Regularly Scheduled Hours/Week: 40 hours per week | Monday - Friday 8:00am - 5:00pm | *Extended working hours may be required.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Credit Card Desk:
- Process and order approved credit card applications and increases
- Respond to incoming emails from 8:00am – 11:00am
- Reports Desk:
- Resolve items on Fiserv reject reports
- Handle Fiserv back-office requests they cannot complete
- Review and correct address-change reports
- Respond to incoming emails from 11:00am – 2:00pm
- Payment Desk:
- Correct rejected payment stubs
- Process mailed payments and internet banking payment files
- Respond to incoming emails from 2:00pm – 5:00pm
- Demonstrate working knowledge of First Security’s credit card policies to educate clients and verify application accuracy.
- Maintain strict confidentiality to protect customer information and bank operations.
- Operate computer software and equipment, telephone, scanner, copier, and develop proficiency with internal banking systems.
- Maintain a valid driver's license, reliable transportation, punctual attendance, and the ability to work on-site with occasional extended hours when necessary.
- Perform additional duties as assigned by management.
SUPERVISORY RESPONSIBILITIES: None.
SOFT SKILLS
Foster a culture that values high ethical conduct, critical thinking, problem solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback and generate trust.
PHYSICAL DEMANDS
The employee must possess sufficient mobility to work in and move about in a standard office setting and sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment. Substantial time may be spent on the telephone and working on a computer, sitting and/or standing. The employee must have the ability to hear and articulate well enough to carry on a normal conversation, both in-person and over the telephone. Visual abilities required by this job include the ability to read materials in either a printed format or on a computer screen. The employee must occasionally lift and move up to 10 pounds.
The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
MENTAL DEMANDS
The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must be able to interact with customers/coworkers in a calm and patient manner and maintain confidentiality and professionalism in all situations. The employee must be able to use basic mathematical skills including adding, subtracting, multiplying, and dividing numbers. The position also requires the ability to read and interpret documents, and draft routine written communications.
|
First Security Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), age, genetics, national origin, status as a veteran or protected veteran, or status as a qualified individual with a disability or any other classification protected by federal or state law.
Should you need assistance in completing the application, please let us know. First Security Bank will seek to provide individuals with disabilities (including applicants and employees) with reasonable accommodations necessary for the completion of the application process. |
Based in Searcy, Arkansas, privately-held First Security Bancorp has the most complete and diverse product offering of any Arkansas-based financial services holding company. First Security can meet any financing need - right here in Arkansas.
With more than 1,000 employees covering locations throughout the state, we offer solutions for the financial needs of individuals, businesses and the public sector, including a network of local community banks, respected investment banking and wealth management services, public finance, real estate development and revitalization, leasing and mortgage services. |
Click here for technical assistance.
