Share Email Opening Apply Now Title Counsellor – Crisis Intake and Primary Care Navigator  Full-Time/Part-Time Part-Time   Status 0.8 FTE (28 hours/week)   Opportunities Available Extensive benefits package featuring vacation time, sick leave, opportunities for professional development, a HOOPP pension plan and more!   Category Integrated Health Services   Open Date 2/4/2026   Close Date   Description The Crisis Intake and Primary Care Navigator at Carlington Community Health Centre plays a vital role in delivering integrated, client-centered care to individuals and families in the Carlington community. This position focuses on crisis intervention, care navigation, and addressing social determinants of health (SDOH) to improve health outcomes.The Crisis Intake and Primary Care Navigation Social Worker at Carlington Community Health Centre plays a vital role in delivering integrated, client-centered care to individuals and families in the Carlington community. This position focuses on crisis intervention, care navigation, and addressing social determinants of health (SDOH) to improve health outcomes. Program-Related Activities Crisis Intake & Client Assessment : The role involves being the first point of contact for Carlington residents in crisis, providing immediate support, risk assessments, safety planning, and advocacy. It includes conducting psychosocial assessments to identify client needs based on social determinants of health such as housing, income, and food security. Short-term case management plans are developed to address psychosocial barriers, while also advocating for clients at both individual and systemic levels. Crisis intervention services are offered both in person and over the phone. The role collaborates with harm-reduction workers to promote support services and assists with the Emergency Food Cupboard in partnership with the Ottawa Foodbank Link2Feed program. Additionally, the position oversees internal counseling referrals and waitlists with the counselor team and supports CCHC’s health promotion initiatives. Integrated Care Navigation: This role supports clients in accessing healthcare, mental health, addiction services, and social supports while addressing barriers such as financial challenges, transportation, and cultural considerations. It facilitates smooth transitions between service providers to ensure continuity of care and guides clients through Ontario’s healthcare and social service systems, including OHIP, ODSP, OW, and housing assistance. The position involves documentation, referrals, and collaboration with community service providers to build client support networks. Additionally, it contributes to program development through social prescribing, tracks service utilization, ensures confidentiality, and participates in volunteer and student supervision. Reporting on client outcomes and program effectiveness supports continuous quality improvement.   Position Requirements Education Bachelor’s degree in social work (BSW) from a recognized university in a relevant discipline or equivalent combination of some post-secondary education and experience in counselling. Registration and good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW). Master’s level in social work (MSW) an asset Professional Experience Minimum of three years of experience in community health, crisis intervention, or working with populations impacted by the social determinants of health, including food insecurity and substance use. Experience in providing community-based mental health and counselling services including crisis intervention, suicide risk assessment and intervention, short-term supportive counselling, harm reduction, group work, case management, referral, and advocacy. Experience in program development, implementation, monitoring, and evaluation. Experience in a non-profit, community-based organization. Key Competencies Thorough knowledge of and proficiency in current assessment, intervention and counselling techniques. Thorough knowledge and understanding of community resources; relevant city service- provider networks, community-based health care, and income-maintenance legislation and services, and services relevant to addressing gender-based violence, and mental illness. Knowledge of the Carlington client-service area an asset. Sound knowledge of social determinants of health and their impact on healthcare access. Excellent knowledge of and experience with a harm reduction approach. Experience working with underserved and marginalized groups Excellent interpersonal and communication skills, oral and written. Excellent time management and organization skills. Demonstrated ability to work effectively in a crisis situation. Demonstrated ability to work in an interdisciplinary team environment. Demonstrated proficiency in the use of computers and various software applications, including Microsoft Office programs, client database software, and electronic medical record keeping in a client service setting. Linguistic Profile This position is designated under Carlington’s French Language Services Plan: French Oral Expression: Advanced + A third language relevant to our client population is an asset Personal Suitability Sensitivity to the needs of equity-seeking and diverse clientele. Commitment to health promotion concepts, strategies, and philosophy. Commitment to community-based health care and social services, and strength-based philosophy and practices. Other Availability to work evenings and weekends if required.   Salary Range $29.29 - $34.45 per hour   Reports to Manager of Clinical Operations and Program Services   Position Counsellor - Crisis Intake and Primary Care Navigation   Post Internal Days 0   Created By Brittany Bourdon   Number of Openings 1   Number Filled 0   Exempt/Non-Exempt Non-Exempt   Hiring Manager(s)   Req Number INT-26-00002   Location Carlington CHC   About the Organization Carlington Community Health Centre is a non-profit organization that puts today's most pressing health care challenges at the heart of their service delivery. We turn to the best professionals and employees to help improve the health and well-being of our community. We build trusting relationships with our clients and deliver quality services through a wide range of health and social services to parents and children, youth and teens, adults, and seniors. We look to help community members resolve problems and advance concerns in the community by providing organizational support and advocacy assistance to local groups and associations. Our mission is to improve, support and promote the health and well-being of the people and diverse communities we serve!   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. CCHC is committed to equity, diversity and inclusion. We welcome and encourage applications from the BIPOC, LGBTQ+ communities and persons with disabilities. If the application link is not working, please visit our LinkedIn page to submit your application. Thank you!   French Job Description None Specified  This position is currently accepting applications. Apply Now

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