Share Email Opening Apply Now Title REACH Quality Specialist l  Description The Richmond Behavioral Health Authority is seeking a Quality Specialist to join our REACH Team! The successful candidate will perform intermediate skilled administrative support work to include high volume data entry, conducting chart audits of the Program to ensure charts meet Medicaid, Licensure and RBHA standards for documentation, identifying staff training needs, and reviewing REACH incident reports and ensuring appropriate action, follow-up and documentation, and related work as apparent or assigned. Work is performed under the limited supervision of the REACH Quality Manager. This position is fully telework. Essential Functions Completes a high volume of data entry and maintenance of several Excel spreadsheets and data platforms. Conducts on-site and online chart reviews/ audits for REACH residential and community-based services. Conducts on-site physical inspections at the Adult/Child CTH and ATH Assists with submission of billing authorization requests. Participates in data collection for DOJ and Prevention Services ensuring accuracy of information, and entering into state Behavioral Health Link platform. Identifies staff training needs; conducts and/or arranges for trainings based on findings from audits and data reviews. Reviews incident reports for the program; ensures appropriate action, follow-up and documentation by REACH personnel. Identifies quality improvement and risk management needs and develops necessary strategies to mitigate risks. Aids in the development of new processes, policies and procedures, etc. to ensure compliance with all regulatory bodies. Other responsibilities as requested.   Knowledge, Skills and Abilities Thorough knowledge of the principles, standards, practices and techniques of clinical practices in a behavioral health setting; thorough knowledge of best practices/standards of consumer care, documentation and quality control; thorough knowledge of treatment, assessment, and related services to include ancillary and medical services for the behavioral health consumers served by the agency in the areas of mental health, substance abuse and intellectual disabilities; thorough knowledge of local and State rules, regulations, procedures and policies pertaining to behavioral health services; ability to accurately maintain confidentiality of medical records and reports; ability to establish and maintain effective working relationships with associates, supervisors, consumers and the general public.   Position Requirements Education and Experience Bachelor’s degree with coursework in psychology, social work, counseling or related field and minimal experience in an intellectual disability setting reviewing records in an auditing capacity, or equivalent combination of education and experience.   Physical Requirements This is light work requiring the exertion of up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects; work requires stooping, reaching, standing, walking, fingering, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; visual acuity is required for preparing and analyzing written or computer data, operation of motor vehicles or equipment, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is subject to inside and outside environmental conditions. The worker may be exposed to bloodborne pathogens and may be required to wear specialized personal protective equipment.   Special Requirements Qualified Developmental Disabilities Professional AND Qualified Mental Health Professional   Full-Time/Part-Time Full-Time   Open Date 1/7/2026   Close Date   About the Organization Join the Fearless! Richmond Behavioral Health Authority (RBHA) is licensed by the Virginia Department of Behavioral Health and Developmental Services and is the statutorily established public entity responsible for providing mental health, intellectual disabilities, substance abuse and prevention services to the citizens of the City of Richmond. Our Mission: RBHA promotes health, wellness, and recovery for the people and communities we serve. Our Vision: An inclusive, healthy community where individuals are inspired to reach their highest potential. Our Values: Equity / Innovation / Quality / Inclusion / Accessibility / Transparency / Compassion / Integrity Creating Healthy Communities - One Person, One Family, One Community at a time. RBHA is committed to providing behavioral health services to all Richmond residents regardless of race, color, gender, age, religion, disability, or national origin. Services are provided directly by RBHA staff and through contracts with private providers in the community. Funding is received through fees from consumers, the Commonwealth of Virginia, the City of Richmond, and local and state grants.   Starting Salary Range $59,584.73   EOE Statement Richmond Behavioral Health Authority provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.   This position is currently accepting applications. 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