Title

Telephone Interviewer 


Description

On behalf of Siena Research Institute, Headway Workforce Solutions is seeking part-time Telephone Interviewers for various social and public research projects. Telephone Interviewers will sit on-site at Siena College, which is located in Loudonville, NY.

Candidates must be self –motivated, willing to follow strict project protocols, and able to communicate effectively over the phone.

Candidates who are fluent in Spanish and English are encouraged to apply!

POSITION SUMMARY:

The Siena Research Institute conducts surveys on various topics of social and public importance. The Telephone Interviewer is responsible for conducting telephone interviews with respondents using standardized interviewing techniques, and accurately recording responses using the Computer-Assisted Telephone Interviewing (CATI) System or in writing.

Telephone Interviewers will work as part of a team and use specifically designed questionnaires and follow very specific instructions, which are to be strictly adhered to. Telephone Interviewers will be responsible for the following tasks:

  • The first involves making the initial contact with a potential respondent and making the potential respondent feel, at the least, at ease and positive about cooperating in an interview, is important.
  • The second role is conducting an interview. This requires an Interviewer to ask questions that are put to everyone in the survey in exactly the same way - and in a neutral manner that does not imply any expectation of a "right" or "wrong" answer.
  • The third role is to record all the relevant responses (i.e. what the respondent says and/or does) as accurately as possible.
 

Position Requirements

  • Excellent interpersonal skills — Interviewers must have proven, well-developed interpersonal skills to be considered for this role.
  • Excellent communication skills — Interviewers will need to have clear and distinct speech and be fluent in English.
  • Keyboard skills —ability to type and use a computer keyboard
  • Good listening skills
  • A mature and professional demeanor
  • Ability to meet deadline and production requirements
  • High School Degree or an equivalent combination of education and experience
  • Ability to pay attention to detail and follow instructions

    Candidates must be able to work a minimum of 16 hours per week and up to 26 hours per week. We are seeking candidates that are available to work during the following timeframes:

    Monday- Thursday: 4:00pm-9:30pm

    Sunday: 2:00pm – 8:00pm

    Hours can be flexible, however availability on Thursdays and Sundays is very important.

    Pay for this position is $8.50 per hour.

    There is a $1.00/hr pay differential for employees Bilingual in English/Spanish. (Bilingual pay rate is $9.50 per hour)

 

Full-Time/Part-Time Part-Time  

Location Loudonville, NY  


This position is currently accepting applications.



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