Important Information Regarding Application Process: Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the "Apply Now" link. *Data from resume cannot be downloaded into application. We invite you to view additional job opportunities at https://www.fsbank.com/about/join-us/.
SUMMARY
Bring your energy and professionalism to a team that's passionate about making a difference in Arkansas! First Security Bank is currently seeking a motivated and team-oriented professional to join us as an Item Processing III - Direct Support specialist. This role is ideal for someone who thrives in a fast-paced environment, values accuracy, and enjoys working collaboratively to support essential banking functions.
Under the direct supervision of the assigned manager, serve as a senior resource within the Item Processing team, responsible for overseeing complex processing tasks, ensuring compliance with regulatory and operational standards, and providing guidance to junior staff. This role includes advanced troubleshooting, process improvement, and leadership in implementing technology solutions such as Remote Deposit Capture (RDC). This position requires employees to work on-site.
QUALIFICATIONS | EDUCATION | EXPERIENCE | SKILLS | AVAILABILITY
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items listed below are representative of the knowledge, skill, and/or abilities necessary for this position.
- High School Diploma or GED will be required at the completion of your graduating year.
- Associates and/or bachelor's degree related to business and/or finance preferred.
- 2-3 years of customer service, relevant banking, and/or professional experience are preferred.
- Proficiency with Outlook, Word, Excel, typing, 10-key and utilization of the internet is required.
- Willingness to demonstrate Core 5 values with customers and coworkers.
HOURS OF AVAILABILITY: Regularly Scheduled Hours / 40 hours per week | Monday- Friday 8:00am - 5:00pm | *Extended working hours may be required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Lead and oversee daily item processing operations, including balancing, reconciliation, and exception handling for checks, deposits, ACH, and other electronic transactions.
- Ensure compliance with all regulatory requirements, internal policies, and audit standards; promptly report any violations or suspicious activity.
- Serve as subject matter expert for RDC platform installation, configuration, and troubleshooting; provide advanced support for customer inquiries and technical issues.
- Monitor and enforce adherence to operational schedules and deadlines; escalate and resolve complex discrepancies.
- Train and mentor junior staff on best practices, compliance, and system usage.
- Collaborate with management to develop and implement process improvements, risk mitigation strategies, and efficiency initiatives.
- Prepare and review reports for management, audits, and compliance reviews.
- Act as liaison between operations, IT, and customer service teams for technical and procedural issues.
- Business travel to assist customers with Remote Deposit installs, training, and annual review will be required. A valid driver's license and personal vehicle that may be used for business travel purposes are also required.
- Maintain strict confidentiality of customer account information to protect bank operations and uphold customer trust, in full compliance with privacy regulations and internal policies.
- Operate computer software and equipment, telephone, scanner and copier. Expected to develop proficiency in internal bank systems and applications.
- Arrive to work on time, work onsite and collaborate with other coworkers. Willingness to extend working hours where necessary to accommodate the completion of varied tasks on behalf of the customers.
- Additional duties may be assigned by management.
SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.
SOFT SKILLS
Foster a culture that values high ethical conduct, critical thinking, problem solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback and generate trust.
PHYSICAL DEMANDS
The employee must possess sufficient mobility to work in and move about in a standard office setting and sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment. Substantial time may be spent on the telephone and working on a computer, sitting and/or standing. The employee must have the ability to hear and articulate well enough to carry on a normal conversation, both in-person and over the telephone. Visual abilities required by this job include the ability to read materials in either a printed format or on a computer screen. The employee must occasionally lift and move up to 10 pounds. Ability to hold a valid driver's license with access to a vehicle that can be used for business travel purposes.
The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
MENTAL DEMANDS
The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must be able to interact with customers/coworkers in a calm and patient manner and maintain confidentiality and professionalism in all situations. The employee must be able to use basic mathematical skills including adding, subtracting, multiplying, and dividing numbers. The position also requires the ability to read and interpret documents, and draft routine written communications.
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