We are seeking an experienced and service-driven Hotel Director to lead our small, boutique luxury hotel. This is a unique opportunity to oversee a property where individualized attention, personalized guest experiences, and uncompromising standards of hospitality are at the heart of everything we do. The ideal candidate brings a strong background in hotel operations, food and wine, and high-touch service, with previous experience in intimate, high-end hotel environments with less than 50 rooms. If you are passionate about creating memorable guest moments and guiding a team dedicated to excellence, we’d love to meet you.
Title: Hotel Director
Location: Albemarle Estate at Trump Winery - 20 minutes south of Charlottesville
Wage: Depending on Experience
Excellent Benefits:
- Employee medical, dental, and vision premiums paid 80%, dependents paid 40%
- 26 days paid time off (vacation, sick, and holiday)
- 401k after one year with up to 6% company match
- Voluntary Life, AD&D, and Accident plans available
- Employer paid Short Term Disability
- Shoes reimbursement program
- Generous discounts on food, wine, cider, and merchandise
ESSENTIAL DUTIES:
- Oversee daily hotel operations and staff management - Direct and support hotel associates, including guest services, food and beverage, and housekeeping to ensure smooth operations and adherence to brand standards.
- Deliver exceptional guest experiences - Anticipate guest needs, resolve complaints with measurable action plans, and continually monitor quality assurance scores to maintain Five-Star service standards.
- Manage Albemarle Estate food & beverage and hotel event operations - Lead all aspects of hotel dining, private events, and hotel guest experiences.
- Ensure financial accuracy and revenue growth - Review billing and accounting processes, track occupancy, adjust rates, and implement packages and promotions to drive success.
- Maintain property standards and regulatory compliance - Conduct daily inspections of the estate, uphold cleanliness, safety, and personnel practices in accordance with established procedures, state, and federal guidelines.
- Lead, train, and inspire the team - Recruit, coach, and evaluate staff performance, foster a culture of guest service excellence, and ensure adherence to company procedures, and Forbes guidelines.
REQUIREMENTS:
- 5+ years hotel operations experience with prior roles as Hotel Manager, General Manager, Director of Housekeeping, Director of Rooms, Revenue Manager, Operations Manager, and/or Front Desk Manager
- Be adaptable; have a strong background in guest services in a luxury hotel setting
- Exceptional organizational, interpersonal and communication skills
- Proficient in HMS, CRS, report generation, audit, and analysis, Word, Excel, Gmail
- Ability to work a flexible schedule: includes various times of the day, weekends, and holidays
Trump Vineyard Estates is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, age, protected veteran status, or other categories protected by federal, state, and local law.
Trump Vineyard Estates participates in the E-Verify Program (Identity and Employment Eligibility Verification) and uses E-Verify to confirm work authorization. Candidates must be eligible to work in the United States.
Este Empleador participa en E-Verify (Verificación de Documentos de Identidad y Elegibilidad de Empleo).
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