Title

Customer Service Representative - Inbound Calls 


EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law
 
About the Organization Pearl Interactive Network, Inc. is a fast growing managed services and national staffing firm. In addition to performing a social mission of creating jobs for veterans, disabled veterans, people with disabilities, military spouses and people living in geographically challenged areas, we provide exceptional service and believe that it is our duty to be an asset to our customers, to each other and to the community. Pearl Interactive Network is proud of our many accomplishments and has won national recognition from leading business sources such as BusinessWeek, Harvard Business Review, and Bloomberg reports. To learn more about our company please go to our website at: http://www.pinsourcing.com.  

Req Number CUS-13-00019  

Description

Job Title:

Customer Service Representative - Inbound Calls

Reports to: Call Center Supervisor

Open Date: October 2013

Department: Operations

Salary: $10.52 per hour

Classification: Operation hours 9a - 9p

NO WEEKENDS

Full time – with benefits

Job Purpose:

Responsible to answer incoming calls from customers, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Two – three weeks paid training provided.

Position Duties:

  • Utilize standard technology such as a telephone and web browser.
  • Navigate to the appropriate pre-scripted responses which must be read verbatim to provide basic general and specific information about health insurance.
  • Follow established and documented policies and standard operating procedures, such as, filling out timesheets and adhering to privacy rules.
  • Assist caller with filling out online application and submitting it electronically to plan provider for processing.
  • Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read by the CSR to the caller.
  • Refer calls as required to CSR 2.
  • Perform other related duties as assigned.
 

Position Requirements

Requirements:

  • High School diploma or equivalent required.
  • Minimum 6 months customer service/secretarial/telemarketing experience required.
  • Must be able to speak and read English clearly, professionally and fluently.
  • Must be able to type a minimum of 20 WPM.
  • Experience working with a PC and the Windows operating system is required.
  • Ability to effectively work within established contractual turnaround times required.
  • Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
  • Proven ability to work as a member of a team is required.
  • All personnel will be required by contract to undergo program update training as the program changes.
  • Spanish fluency is desirable. – pay differential available
  • May be required to work holidays.
  • Overtime may be required.

Background check and Drug Test required

Skills/Qualifications/Keywords: Phone Skills, Customer Service, People Skills, Supports Diversity,  Responsive, Data Entry, Attention to Detail, Professional Telephone Manner, Call Center, Inbound Calls, Organizational Skills, Judgment, Teamwork, Resilient

 

Equal Opportunity Employer Judi  


This position is currently not accepting applications.

To search for an open position, please go to http://pearlinteractivenetworkinc.appone.com



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