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Title

IT Support Manager 
Category Information Technology  
Number of Openings 1  
Location Irvine Head Office  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Exempt  
Description

The IT Support Manager will directly support our Chief Information Officer with daily operational functions such as providing employee and customer IT support, managing the help desk team, creating reports on customer service functions, and monitoring IT systems in various VinFast locations.

RESPONSIBILITIES & KEY ACTIVITIES:

  • Design, maintain, and support IT systems at all Vinfast US locations (office and storefronts)
  • Provide IT support for large numbers of remote employees throughout US
  • Seek 3rd Party IT Support Vendors for remote locations
  • Manage IT Budget
  • Recruit, train and support help desk representatives and technicians
  • Manage the help desk team and evaluate performance
  • Establish best practices through the entire technical support process and set customer service standards
  • Ensure customer service is timely and accurate
  • Contribute to improving customer support by actively responding to queries and handling complaints
  • Follow up with customers to identify areas of improvement
  • Develop daily, weekly, and monthly reports on help desk team’s productivity
  • Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations
  • Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved
  • Provide customer feedback to the appropriate internal teams like product developers
  • Create project plans to support longer-term projects
  • Work with the Vietnam IT team to understand and roll out Global IT initiatives
  • Look for ways to improve the existing process
  • Provide hands-on support with Windows, Laptops, iOS, Network, and other IT hardware/software

 

 
Position Requirements

MINIMUM REQUIREMENTS:

  • Bachelor’s degree or equivalent experience in a related field
  • Minimum 5+ years of experience in IT Support
  • Experience in a start-up environment is a plus
  • Strong communication skills, including the ability to be influential and persuasive with stakeholders
  • Ability to effectively manage, develop, and train the service desk team
  • Ability to travel in the future to conduct review or setup of IT systems in various locations in US
  • Must be able to lift 30-50lbs if required
  • Salesforce, SAP, Cloud-based (Google, AWS, MS Azure) experience is a plus
  • Enterprise IT Support experience is a plus
  • Ability to work with teams in various time zones
  • Vietnamese as a secondary language is a plus
  • Working knowledge of creating project plans in either Excel or MS Project

 

Vinfast is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided based on qualifications, merit and business need.

 
Open Date 12/5/2025  
Req Number INF-25-00001  
About the Organization Welcome to the Future of Mobility.

VinFast is a driving force in the global smart electric vehicle revolution. Established in 2017, VinFast owns a state-of-the-art automotive manufacturing complex with globally leading scalability in Vietnam.
VinFast currently sells three vehicles in its home country of Vietnam and will launch five new all-electric vehicles for sale in North America, Europe and the Asia-Pacific region. We are the first global, automotive company to commit to shifting to solely producing only Electric Vehicles by the end of 2022. We have an ambitious growth strategy with Direct to Consumer, retail and aftersales facilities being introduced this year.

Strongly committed to the mission for a sustainable future for everyone, VinFast constantly innovates to bring high-quality products, advanced smart services, seamless customer experiences, and pricing strategy for all to inspire global customers to jointly create a future of smart mobility and a sustainable planet. VinFast is also committed to diversity and inclusion, with women serving in the top roles of Global CEO and US CEO.

We welcome you to join the charge.
 
Starting at  
Salary Range $100,000 - $120,000  
EOE Statement Vinfast is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided based on qualifications, merit and business need.  

This position is currently accepting applications.

Apply Now

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