Important Information Regarding Application Process: Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the "Apply Now" link. *Data from resume cannot be downloaded into application. We invite you to view additional job opportunities at https://www.fsbank.com/about/join-us/.
SUMMARY
Bring your energy and professionalism to a team that's passionate about making a difference in Arkansas! First Security Bank is currently seeking a motivated and team-oriented professional to join our dynamic Operations Department as an Item Processing Operator. This role is ideal for someone who thrives in a fast-paced environment, values accuracy, and enjoys working collaboratively to support essential banking functions.
Under direct supervision, provide frontline support for balancing issues and ensure strict adherence to operational procedures, schedules, and processing requirements. Maintain accurate and detailed records of all work performed and promptly report any known violations of compliance policies, laws, or regulations. This position requires employees to work on-site.
QUALIFICATIONS | EDUCATION | EXPERIENCE | SKILLS | AVAILABILITY
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items listed below are representative of the knowledge, skill, and/or abilities necessary for this position.
- High School Diploma or GED will be required at the completion of your graduating year.
- 1-2 years post-secondary education and/or customer service, relevant banking, or professional experience is preferred.
- Item Processing, retail banking, and/or Bankway experience are preferred.
- Proficiency with Outlook, Word, Excel, typing, 10-key and utilization of the internet is required.
- Willingness to demonstrate Core 5 values with customers and coworkers.
HOURS OF AVAILABILITY: Regularly scheduled hours/week: 40(+) Hours | Flexibility Monday - Friday between 8:00am-7:00pm | *Extended working hours may be required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Ensure compliance with policies, procedures, regulations, and state/federal laws while utilizing best practices and problem-solving techniques.
- Perform quality control on transactions to resolve balancing issues, handle branch bundles, identify transactional concerns, and process remittance payments accurately.
- Review, verify, and process Mobile Deposit Capture and ATM deposit.
- Identify and resolve deposit exceptions to ensure accurate posting.
- Manually enter data from unreadable or poor-quality check images.
- Monitor reports, manage mail and courier deliveries, and ensure timely USPS dispatch.
- Assess risk ratings, report findings, and communicate concerns to management.
- Maintain strict confidentiality of customer account information to protect bank operations and uphold customer trust, in full compliance with privacy regulations and internal policies.
- Operate computer software and equipment, telephone, scanner and copier. Expected to develop proficiency in internal bank systems and applications.
- Able to hold a valid driver's license, have access to reliable transportation for arriving to work on time, work on-site at assigned location, and a willingness to extend working hours when necessary.
- Additional duties may be assigned by management.
SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities.
SOFT SKILLS
Foster a culture that values high ethical conduct, critical thinking, problem solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback and generate trust
PHYSICAL DEMANDS
The employee must possess sufficient mobility to work in and move about in a standard office setting and sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment. Substantial time may be spent on the telephone and working on a computer, sitting and/or standing. The employee must have the ability to hear and articulate well enough to carry on a normal conversation, both in-person and over the telephone. Visual abilities required by this job include the ability to read materials in either a printed format or on a computer screen. The employee must occasionally lift and move up to 10 pounds.
The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
MENTAL DEMANDS
The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must be able to interact with customers/coworkers in a calm and patient manner and maintain confidentiality and professionalism in all situations. The employee must be able to use basic mathematical skills including adding, subtracting, multiplying, and dividing numbers. The position also requires the ability to read and interpret documents, and draft routine written communications.
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