Important Information Regarding Application Process: Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the "Apply Now" link. *Data from resume cannot be downloaded into application. We invite you to view additional job opportunities at https://www.fsbank.com/about/join-us/.
SUMMARY
First Security Bank is seeking a professional, energetic and team-oriented individual to join our team as an Internet Banking Representative! If this is you and you want to join a dynamic team who is passionate about serving our Arkansas community, then you should apply!
In this role, you will assist the First Security EBanking Department in managing all electronic banking products, including ATM services, debit and credit card programs, and online bill payment systems. This position requires employees to work on-site.
QUALIFICATIONS | EDUCATION | EXPERIENCE | SKILLS | AVAILABILITY
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items listed below are representative of the knowledge, skill, and/or abilities necessary for this position.
- High school diploma or general education degree (GED) will be required at the completion of your graduating year.
- 1-2 years of post-secondary education and/or customer service, relevant banking, or professional experience is preferred.
- Excellent communication, interpersonal skills, and a customer service-oriented attitude are required.
- Proficiency with Outlook, Word, Excel, typing, 10-key and utilization of the internet is required.
- Willingness to demonstrate Core 5 values with customers and coworkers.
HOURS OF AVAILABILITY: Regularly scheduled hours/week: 40 hours per week | Monday - Friday 8:00am-5:00pm | *Extended working hours may be required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Stay informed on current industry trends, scams, fraud tactics, and security risks to support effective risk management and protection strategies.
- Ensure full compliance with bank and departmental policies, audit standards, the Customer Identification Program (CIP), Office of Foreign Assets Control (OFAC) guidelines, and all applicable regulatory requirements.
- Carry out daily tasks as required, ensuring that all assigned responsibilities, whether daily, monthly, or quarterly, are completed in a timely and efficient manner.
- Deliver exceptional support by assisting customers and employees with inquiries and providing knowledgeable guidance on banking products and services.
- Maintain strict confidentiality of customer account information to protect bank operations and uphold customer trust, in full compliance with privacy regulations and internal policies.
- Operate essential office equipment including computer software, telephones, scanners, and copiers. Expected to develop proficiency in internal bank systems and applications.
- Maintain a valid driver's license and access to reliable transportation to ensure timely, on-site attendance at the assigned location. Demonstrate flexibility and a willingness to work extended hours when required.
- Additional duties may be assigned by management.
SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.
SOFT SKILLS
Foster a culture that values high ethical conduct, critical thinking, problem solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback and generate trust.
PHYSICAL DEMANDS
The employee must possess sufficient mobility to work in and move about in a standard office setting and sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment. Substantial time may be spent on the telephone, working on a computer, sitting and/or standing. The employee must have the ability to hear and articulate well enough to carry on a normal conversation, both in-person and over the telephone. Visual abilities required by this job include the ability to read materials in either a printed format or on a computer screen. The employee must occasionally lift and move up to 10 pounds.
The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
MENTAL DEMANDS
The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must be able to interact with customers/coworkers in a calm and patient manner and maintain confidentiality and professionalism in all situations. The employee must be able to use basic mathematical skills related to currency including adding, subtracting, multiplying, and dividing numbers. This position also requires the ability to read and interpret documents, draft instructions or presentations and articulate complex information in written or oral form.
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