Email Opening Apply Now Title Client Account Manager   About the Organization ABOUT AREA15 LAS VEGAS AREA15, located minutes from the Las Vegas Strip, represents the world's first purpose-built immersive entertainment district offering live events, distinctive attractions, interactive art installations, extraordinary design elements, unique retail, ground-breaking technology, bars and eateries and much more. AREA15's curated mix of dynamic destinations-including LIFTOFF Bar and Ride, Meow Wolf's Omega Mart, Illuminarium, Dueling Axes, Five Iron Golf, Kaia, The Beast, Wink World: Portals Into the Infinite, Museum Fiasco and many more-represents what's next in experiential entertainment. With a robust, ever-changing roster of concerts, events, immersive art exhibitions, out-of-this-world nightlife and boundary-pushing production shows, AREA15 attracts visitors of all ages. Expanding across 20 acres in Las Vegas, AREA15 will soon welcome even more immersive destinations, including Universal Destinations & Experiences' new, year-round horror entertainment experience Horror Unleashed. Follow on Instagram, Facebook and X: @AREA15Official; and YouTube: AREA15. Hashtag: #AREA15. AREA15 is an equal opportunity employer and values diversity. We are committed to complying with all federal, state and local laws providing equal opportunities and all other employment laws and regulations.   Position Experience Operating System Manager   Description AREA15 is an immersive entertainment and event destination that blends art, music, and retail in a dynamic environment. We are a hub for creativity, innovation, and unique experiences. Join us and be part of a team that thrives on imagination and passion. The Client Account Manager will oversee AREA15’s integrated tenant and guest experience system, ensuring a seamless and consistent journey across people, process, and technology. This role bridges the gap between tenants, guests, and internal teams by managing the system, interpreting data, and creating strategies to enhance satisfaction and operational performance. The experience operating systems manager will work closely with the Tech team as they develop a platform that streamlines ticketing, improves tenant services, and provides actionable insights into guest satisfaction and operational KPIs. RESPONSIBILITIES AND DUTIES: Serve as the primary point of contact for tenants using AREA15’s management system. Partner with the Tech team to implement and optimize ticketing and tenant experience tools. Manage the ongoing operation of the platform, ensuring reliability and ease of use. Train tenants and internal stakeholders on system use and best practices. Collect, analyze, and report on guest satisfaction data and operational KPIs. Develop strategies to improve guest and tenant experiences through data insights. Collaborate with cross-functional teams (Operations, Marketing, Tech, Guest Experience) to ensure alignment and consistency. Maintain strong tenant relationships, ensuring their needs are met through proactive account management. Monitor trends and industry best practices to continuously improve AREA15’s systems and services. Align Experience Operating System capabilities with business goals, ensuring the platform enhances guest experiences and operational efficiency. Collaborate with leadership to define system priorities and roadmap. Ensure team adoption by making the platform user-friendly and valuable in day-to-day operations. Act as an internal advocate to encourage system use and engagement. Build dashboards and reports that track guest experience, employee performance, and operational KPIs. Provide leadership with insights for data-driven decision-making Demonstrate ART! (AREA15's service standards) in every guest interaction. Adhere to department and company policies and procedures. Maintain a professional, polished appearance in line with AREA15 standards. Work various shifts, including nights, weekends, and holidays. Perform other work-related duties as assigned.   Location AREA15 Las Vegas   Full-Time/Part-Time Full-Time   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Position Requirements QUALIFICATIONS & SKILLS Applicants must be 21 years of age or older Proof of eligibility to work in the United States Comfortable working in a creative, entrepreneurial start-up environment, introducing new concepts and innovations. 4-6 years of experience in account management, client success, operations management, or related fields. Background in hospitality, entertainment, ticketing, SaaS, or customer experience platforms is highly desirable. Strong understanding of CRM systems, ticketing platforms, or SaaS tools. Proven ability to analyze data and translate it into actionable business insights. Excellent communication and relationship management skills. Experience working cross-functionally with technical and non-technical teams. Strong organizational skills and ability to manage multiple stakeholders. Ability to work in all weather conditions including but not limited to extreme heat, sun exposure, wind, rain, extreme cold. Ability to understand, speak, read, and write the English language. Computer skills in Microsoft applications. (Excel, Outlook, Word, etc.) Availability for varied shifts, including evenings, weekends, and holidays. Ability to work in an environment subject to varying levels of noise, crowds, flashing lights, and smoke.   This position is currently accepting applications. Apply Now WE ALSO RECOMMEND Other Jobs Within Same Category Event Services Coordinator in Las Vegas, Nevada Posted on: 9/29/2025 [Apply Now] Ad Sales Manager in Las Vegas, Nevada Posted on: 9/5/2025 [Apply Now] Other Jobs Within 60 Miles Line Cook, Catering in Las Vegas, Nevada Posted on: 3/19/2025 [Apply Now] Line Cook, The Beast in Las Vegas, Nevada Posted on: 5/7/2025 [Apply Now] Line Cook, Terminals in Las Vegas, Nevada Posted on: 7/29/2025 [Apply Now] Steward in Las Vegas, Nevada Posted on: 8/4/2025 [Apply Now] BARTENDER, RESTAURANTS in Las Vegas, Nevada Posted on: 9/3/2025 [Apply Now]

AppOne.comTM   copyrightŠ1999-2024 HR Services, Inc. Click here for technical assistance.