Email Opening Title Call Center Representative - Seasonal/Temporary (AT HOME position)  EOE Statement We are an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation,national origin, disability status, protected veteran status or any other characteristic protected by law.   About the Organization Franklin Planner provides the tools and time-tested planning principles to help you achieve what matters most. Our 35+ year paper planning system guides you to identify values, create successful habits, and track and achieve your goals with innovative, high quality planners and binders tailored to your personal style. Visit us at www.franklinplanner.com.   Description Franklin Planner is seeking positive, motivated, and energetic people to work as Seasonal Call Center Representatives for our busy season! This position is an opportunity to earn some extra cash and work from home (after training period)! Both full-time and part-time positions are available after training. Become a part of a great sales team that provides excellent sales and legendary customer service. $500 stay bonus available; plus additional monthly incentives for top performers! Position Highlights (see full job description below): Training will be held onsite, however, once trained this is an AT HOME position. Duration of Employment: October 20, 2025 - January 9, 2026. Available schedules will be anywhere between 20-40 hours per week based on call volumes. This position will be trained to handle both sales and customer service calls and will be a back up to our permanent staff. Our Call Center Hours of Operations are Monday-Friday from 7:00a - 5:00p (What? No nights or weekends!) You must be available to work a shift between these hours. Job Summary: You will be the first personal contact our customers have with Franklin Planner. You must be able to provide exceptional sales and customer service that will meet or exceed our customer's expectations. You'll answer incoming sales and customer service calls from Franklin Planner catalog and web customers, correctly fill their order requests, and offer additional products to complement and complete their order. Strong sales skills wanted! Must be patient and pleasant with our customers. Essential Job Functions: Answer all incoming calls and place product orders in a call center environment. Develop a strong knowledge of our products so you can suggest products to our customers wisely, and upsell items that match their needs. Represent Franklin Planner in a positive, professional way by providing exceptional sale technique and customer service. Must meet and maintain compliance to all company and call center quality standards and policies.   Position Requirements Requirements: One year of customer service/call center experience is preferred. Must have proficient sales skills. High school graduate or equivalent. Type 30 WPM / 10-key by touch Excellent interpersonal and oral communication skills. Possess strong problem-solving skills. Dependable and committed to schedule. Have your own laptop preferred. Additional Requirements: Must be able to attend a two-week (40-hours-per-week) training period—100% attendance is required (no exceptions). Once trained, you must be able to work 25 to 40 hours per week based on the needs of the Call Center. You’ll need to be flexible, as your hours may fluctuate.   Location Salt Lake City   Number of Openings 2   Shift Various Shifts   Full-Time/Part-Time Seasonal   Salary Rate of Pay: $15.50 per hour   This position is currently not accepting applications. To search for an open position, please go to http://FranklinPlanner.appone.com

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