Share Email Opening Title Quality & Standards Program Coordinator  Description The Richmond Behavioral Health Authority has a full-time position available for a Program Coordinator in our Quality & Standards Division. The successful candidate will perform intermediate skilled administrative support with the primary responsibility of overseeing and completing credentialing and incident reports. In addition to providing a high level of administrative support to a division, planning, monitoring and coordinating various programs, activities and staff, maintaining records and files, preparing reports, maintaining accurate and timely data entry of client information into the electronic system, and related work as apparent or assigned. Essential Functions Provide administrative support to the Department of Administration, including Quality and Standards. Primary responsibility of completing and maintaining staff credentialing for RBHA staff, to include initial paperwork, maintaining rosters, follow up and tracking. Track, monitor, report and complete submission for incident reports Track, monitor and first point of contact for student requests Maintain clinical supervision matrix for agency Assist with follow-up on Prior Authorizations (PA's) with Medicaid and Medicaid HMOs with Magellan. Collects and compiles statistical data to prepare monthly reports (Audits, students, CAP’s, etc.). Prepare, distribute and save Employ Time sheets, Leave Slips and submit to payroll for Administrative staff. Maintains inventory of office supplies as needed. Requests and monitors unit maintenance as needed for printers/faxes/scanners. Prepares and submits reports for management as required ensuring compliance of all State and Federal Regulations. Verifies purchase invoices for Director’s review and signature. Prepare All-Staff meeting minutes as well as other meetings as required. Reserve meeting rooms as needed. Maintains staff contact list with both personal cell phone numbers and interoffice extensions. Provides training for other administrative staff on various software packages; troubleshoots hardware, software and office equipment issues within assigned division. Files and scans various documents (contracts, CAP’s, audit findings, etc.). Scheduling (staffing and programming) Assist staff with travel, training and expense Maintain Visa Log Review and update Agency and Unit policies and procedures as well as Standard Operating Procedures for program development in collaboration with Program Manager. Performs special projects as assigned.   Position Requirements Education and Experience Bachelor's degree with coursework in business administration and human services, preferably QMHP-A, or related field and experience in program and administrative support, customer service, bookkeeping, business management, or equivalent combination of education and experience.   Special Requirements Intermediate to advanced computer skills required Valid driver's license in the Commonwealth of Virginia.   Full-Time/Part-Time Full-Time   Open Date 1/9/2026   Close Date   About the Organization Join the Fearless! Richmond Behavioral Health Authority (RBHA) is licensed by the Virginia Department of Behavioral Health and Developmental Services and is the statutorily established public entity responsible for providing mental health, intellectual disabilities, substance abuse and prevention services to the citizens of the City of Richmond. Our Mission: RBHA promotes health, wellness, and recovery for the people and communities we serve. Our Vision: An inclusive, healthy community where individuals are inspired to reach their highest potential. Our Values: Equity / Innovation / Quality / Inclusion / Accessibility / Transparency / Compassion / Integrity Creating Healthy Communities - One Person, One Family, One Community at a time. RBHA is committed to providing behavioral health services to all Richmond residents regardless of race, color, gender, age, religion, disability, or national origin. Services are provided directly by RBHA staff and through contracts with private providers in the community. Funding is received through fees from consumers, the Commonwealth of Virginia, the City of Richmond, and local and state grants.   Starting Salary Range $55,581.77   EOE Statement Richmond Behavioral Health Authority provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.   This position is currently not accepting applications. 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