Role: Senior Buisness Analyst Lead
Status: Full Time/Hybird 4 days onsite in Washington, DC
Experience: 8-10- yerars
Requires: Public Trust - Sensititve Level (U.S. Citizen or Green Card)
Benefits: Competitive Pay, Generous PTO and Holiday Schedule, Comprehensive Health Plan, 401(k), and Collaborative Team Atmosphere
At Assurety, all employees share one job description: to keep our customers satisfied, help grow the company, and join a team where your voice matters and your skills are valued.
Summary: Assurety is a leading industry player in the postal and parcel ecosystem, with over 21 years of experience serving the government and commercial sectors, including postal/parcel, marketing, finance, retail, and higher education. We leverage data and technology to solve complex problems, fostering a culture of collaboration, innovation, and ownership. Our solutions help clients save lives, cut costs, boost revenue, strengthen the U.S. economy, and enhance customer experiences.
This is a senior consulting role focused on analyzing complex business needs and translating them into actionable technical requirements, with a strong emphasis on AI-enabled analysis and modeling. We’re not looking for someone who merely prompts a chatbot—we need professionals who can utilize AI tools, data modeling, and automation to accelerate requirements gathering and enhance solution quality. This is a rare opportunity to join a highly stable, long-term program where your work will have a direct impact on one of the nation’s most important delivery networks.
Key Responsibilities
- Implement system and application changes that sustain the client's revenues, improve customer experience, cut workflow and operational costs, and bring efficiencies to the overall product, pricing, accounts receivable, workflow automation, revenue assurance systems, and applications.
- Develop plans for the releases of Business Needs Statements, including requirements for the release and dependencies.
- Develop agile stories and waterfall software requirements documents.
- Manage the workload and communicate the progress in daily meetings and weekly reports to the client
- Identify risks and communicate risks to the client and PMO.
- Reviews, analyzes, and evaluates user needs to create system solutions that support overall business strategies.
- Documents system requirements, defines scope and objectives, and creates system specifications that drive system development and implementation.
- Incumbents function as a liaison between IT and users and have business and technical expertise.
- Define business and technical requirements using data files, flat files, XML, JSON, and other formats.
- Performs Quality Assurance activities, including developing and executing test plans, test case requirements/test use case matrix, and reporting on testing activities.
- Other duties as assigned, including but not limited to developing agile and waterfall business, functional and technical requirements, API design documents, business needs statements, schedules, requirements matrix, reports, technical and business guides, management of data specifications changes, Change Request, Engineering Change Requests, Test Problem Reports, communications performance analytics, training PowerPoints to train customers (internal and external on new products, systems, supplication, and processes).
Qualifications
Required
- 10+ years of analysis, evaluation, and user needs identification experience and skills to convert the needs into software requirements and directly impact customer experience, revenue, and cost avoidance where necessary.
- 3+ years of experience leading requirements planning and management activities in agile and waterfall methodologies.
- Must have problem-solving and consultant-type skills to recognize, analyze, and respond to business and technical problems.
- Must have excellent written and verbal skills and develop training content communications skills.
- Bachelor’s degree in a relevant field such as Computer Science, Information Systems, Business Administration, or equivalent experience.
- Experience working with multiple integration and risk management stakeholders is a big plus.
- Ability to work independently without direct supervision on day-to-day tasks.
- Proficiency in working with Microsoft Excel, pivot tables, PowerPoint, and SQL will increase your probability of success across different work streams.
Preferred
- Experience supporting USPS programs or large-scale mailing operations.
- Familiarity with (COTS) mailing software solutions, Salesforce, or enterprise API environments.
- Experience architecting solutions for various systems involving flowcharts, diagrams, ERDs, and technical user stories.
- Prior consulting or professional services experience.
What Success Looks Like in This Role
- You become a trusted partner for stakeholders, delivering clear, actionable requirements.
- You consistently meet or exceed deadlines with minimal oversight.
- You identify risks early and recommend solutions to avoid delivery issues.
- You leverage AI and advanced tools to improve efficiency and quality.
- Your work results in fewer requirement changes and improved project delivery for USPS initiatives.
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