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Title

Executive Vice President - Client Services 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
Description

Position Mission

Under general direction, the Executive Vice President of Client Services will lead the identification, cultivation and retention of client relationships needed to meet planned growth and revenue levels through direct engagement in the marketplace, and by developing, managing, and mentoring a strong Client Services team.

Primary & Essential Responsibilities
 

Hire, train, manage, and mentor Client Services staff to facilitate extending WECC relationships deep into our clients’ organizations.

  1. Develop and manage successful client working relationships, ensuring, in collaboration with other WECC business units, a high level of service quality and client satisfaction.
  2. Ensure clients’ needs are heard, directed to the appropriate WECC business unit(s) to be addressed and, when appropriate, internally escalated within WECC to facilitate timely resolution of client issues.
  3. Provide input and recommendations to WECC staff where appropriate to facilitate the resolution of client issues.
  4. Measure and report on client satisfaction.
  5. Establish and maintain current and prospective client intelligence as part of territory and account planning.
  6. Develop, maintain, regularly update and improve information tracking in a client database using WECC’s CRM.
  7. Lead the business development process by identifying new opportunities, facilitating WECC’s internal review and decision on selection of opportunities, and managing the preparation and delivery of proposals to respond to opportunities with new and existing clients.
  8. Assist with defining client needs with respect to the start-up and implementation of WECC services, ensuring, in collaboration with other WECC business units, that delivery meets or exceeds client expectations.
  9. Lead the sales and marketing aspects of WECC’s product management process, including branding, and developing sales and marketing plans for each WECC product, as appropriate.
  10. Lead WECC’s efforts to promote and market the organization and its products  to clients and prospective clients via targeted marketing, media, trade events, and other means.
  11. Develop, manage, and report sales and business development metrics.
  12. Demonstrate the mindsets and behaviors that support the mission, vision, brand, and core values of WECC.
     
 
Position Requirements

Minimum Requirements

  1. Bachelor’s Degree in business or related field of study required. Graduate Degree in business, engineering, economics, marketing, energy analysis or related field of study preferred
  2. Ten  (10) years experience in the management of energy efficiency programs, including prior experience with:
    • Marketing and sales
    • Business development
    • Budget management
    • Sales Forecasting
    • Account management
  3. Eight (8) years client management experience including demonstrated success in managing expectations and problem resolution. 
  4. Proven experience in supervision/performance management staff, including off-site staff and/or management of multiple field offices.
  5. Demonstrated leadership, supervision/ mentoring, and team building skills
  6. Superior time management, project management, planning, decision-making and organizational skills.
  7. Excellent written/ verbal communication and listening skills.
  8. Demonstrated conflict resolution skills.
  9. Track record of successful contract negotiation experience.
 
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Exempt  
Benefits Health Insurance, Cash-In-Lieu of Health Insurance, Flexible Spending Plan, Employer Paid Dental, Vision, Disability, Group Life and AD&D, 401k match, Paid Time Off, Sick Time, Tuition Reimbursement  
Location Madison, WI  
About the Organization Based in forward-thinking Madison, Wisconsin, WECC is a national leader in the design and implementation of innovative energy efficiency and renewable energy programs. WECC partners with utilities, local and state governments, regulatory agencies, and other organizations to provide cost-effective solutions that help both consumers and businesses save energy and money. Founded in 1980, with nearly 35 years of experience pioneering energy efficiency, WECC is an established and trusted trailblazer in the industry.

Though our foundation was built as a small grassroots organization focused on weatherizing homes of income-qualified residents, WECC has evolved to master and specialize in a wide range of energy products and services.


Our mission: WECC champions innovative energy initiatives that deliver short- and long-term economic and environmental benefits to consumers, businesses, and policy makers.

Are you looking for an opportunity to make a difference? Committed to quality work and helping clients achieve their goals? WECC could be for you.

Why work for WECC?
- Challenge yourself
- Achieve meaningful outcomes
- Drive change

Benefits
In today's market, strong employee benefits differentiate organizations. WECC provides a competitive benefit package, including health and dental insurance, life and disability insurance, and 401(k).

If you're an enthusiastic individual looking for new challenges with a company that respects people, planet, and productivity, send us your cover letter and resume. We look forward to hearing from you!


WECC is an equal employment opportunity employer functioning under an Affirmative Action Plan.  

This position is currently not accepting applications.

To search for an open position, please go to http://WECC.appone.com



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