Share Email Opening Title Clinical Informatics Program Supervisor- INTERNAL ONLY  Description The Richmond Behavioral Health Authority is seeking a Program Supervisor to join the EHR team. The incumbent is responsible for overseeing the daily operations, maintenance, and optimization of the Electronic Health Records system. This role ensures the integrity, security, and accessibility of patient data while supporting clinical and administrative staff in effective EHR utilization. Work is performed under the limited supervision of Program Manager II. Essential Functions: -Assists in the management and oversight of the EHR -Ensure client data is accurate, complete, and compliant with legal standards  -Implement and enforce data privacy protocols in line with HIPAA and other regulations - Manage the training of clinical and administrative staff on EHR usage and best practices - Oversee the development and maintenance of training materials for onboarding and ongoing education - Supervise HER Help Desk and EHR trainer -Provide advance troubleshooting support and resolve user issues promptly - Lead or assist in the rollout of new EHR features or modules - Redesign workflows to align with system capabilities and clinical needs - Monitor user adoption and gather feedback for continuous improvement -Participate in strategic planning for future EHR enhancements   Position Requirements Bachelors's degree with considerable experience working in community-based mental health services including considerable supervisory experience, or equivalent combination of education and experience preferred. Knowledge, Skills and Abilities Strong organizational skills, excellent communication skills, proficient in office software and management systems, problem solving mindset and attention to detail and ability to work independently and with other Teams. Ability to formulate comprehensive operational policies and procedures; ability to operate a variety of office and data processing equipment; ability to plan and manage the work of assigned personnel; ability to establish and maintain effective working relationships with supervisors, associates, clients, vendors and the general public. Physical Requirements This is sedentary work requiring the exertion of up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects; work requires fingering, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels, and to receive detailed information through oral communications and/or to make fine distinctions in sound; visual acuity is required for preparing and analyzing written or computer data, operation of motor vehicles or equipment, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is not subject to adverse environmental conditions. Special Requirements Proficiency in behavioral health outpatient and/or inpatient EHR platforms. Strong understanding of healthcare workflows and regulatory requirements. Excellent communication, problem-solving, and organizational skills. Ability to lead cross-functional teams and manage multiple priorities Valid driver’s license in the Commonwealth of Virginia.     Full-Time/Part-Time Full-Time   Open Date 9/26/2025   Close Date   About the Organization Join the Fearless! Richmond Behavioral Health Authority (RBHA) is licensed by the Virginia Department of Behavioral Health and Developmental Services and is the statutorily established public entity responsible for providing mental health, intellectual disabilities, substance abuse and prevention services to the citizens of the City of Richmond. Our Mission: RBHA promotes health, wellness, and recovery for the people and communities we serve. Our Vision: An inclusive, healthy community where individuals are inspired to reach their highest potential. Our Values: Equity / Innovation / Quality / Inclusion / Accessibility / Transparency / Compassion / Integrity Creating Healthy Communities - One Person, One Family, One Community at a time. RBHA is committed to providing behavioral health services to all Richmond residents regardless of race, color, gender, age, religion, disability, or national origin. Services are provided directly by RBHA staff and through contracts with private providers in the community. Funding is received through fees from consumers, the Commonwealth of Virginia, the City of Richmond, and local and state grants.   Starting Salary Range $80,000   EOE Statement Richmond Behavioral Health Authority provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.   This position is currently not accepting applications. 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