Role: Salesforce Techncial Analyst
Status: Full/Time / Hybird - 4 Days Onsite in Washington, DC
Experience: 8-10 years
Required: Public Trust - Sensitive Level (U.S. Citizen or Green Card)
Benefits: Competitive Pay, Generous PTO and Holiday Schedule, Comprehensive Health Plan, 401(k), and Collaborative Team Atmosphere
At Assurety, all employees share one job description: to keep our customers satisfied, help grow the company, and join a team where your voice matters and your skills are valued.
Summary: Assurety is an industry leader in the postal and parcel ecosystem, with 21+ years of experience serving government and commercial sectors, including postal/parcel, marketing, finance, retail, and higher education. We leverage data and technology to solve complex problems, fostering a culture of collaboration, innovation, and ownership. Our solutions help clients save lives, cut costs, boost revenue, strengthen the U.S. economy, and enhance customer experiences.
We are seeking a Salesforce Technical Analyst to help bridge the gap between business needs and technical delivery. This role focuses on designing scalable Salesforce solutions, improving system integration, and ensuring alignment across multiple enterprise applications. The ideal candidate will understand how Salesforce fits into a broader IT ecosystem and will play a key role in driving cross-functional collaboration, reducing silos, and improving the long-term supportability of USPS systems.
Key Responsibilities
- Analyze business requirements and design scalable Salesforce solutions that align with enterprise architecture and program goals.
- Serve as a liaison between development teams and business stakeholders, ensuring requirements account for cross-functional impacts and system dependencies.
- Design and document process flows, data models, and integration points across Salesforce and other enterprise platforms.
- Support system integration efforts by working with APIs, middleware, and third-party applications.
- Troubleshoot and resolve Salesforce issues, ensuring timely root cause analysis and corrective actions.
- Ensure compliance with enterprise security, data governance, and regulatory requirements.
- Develop and maintain technical documentation including configuration guides, integration specifications, and support materials.
- Provide stakeholder updates, facilitate workshops, and align technical solutions with business strategy.
- Partner with QA and testing teams to validate solutions meet both functional and technical requirements.
- Continuously identify opportunities for process improvements, automation, and best practices adoption.
Qualifications
Required
- U.S. Citizenship or Green Card; able to obtain Public Trust clearance.
- 7+ years of experience working with Salesforce in a technical analyst, systems analyst, or solutioning role.
- Strong understanding of Salesforce architecture, data model, and integration methods (REST/SOAP APIs, middleware tools, etc.).
- Experience working with large-scale enterprise platforms and reporting systems.
- Knowledge of relational databases, data modeling, and reporting concepts.
- Familiarity with requirements management and documentation tools (e.g., Jira, Confluence, Visio, Lucidchart).
- Proficiency with Microsoft Office (Excel pivot tables, PowerPoint, Word).
- Excellent communication skills with the ability to translate technical concepts into business-friendly language.
- Prior consulting or professional services experience.
Preferred
- Salesforce Administrator or Platform App Builder certification(s).
- Exposure to Apex, Lightning Web Components (LWCs), or other Salesforce development tools.
- Familiarity with USPS internal platforms such as CFR and Panorama (a plus, but not required).
- Background in process improvement, change management, or business process re-engineering.
- Experience supporting large-scale mailing, logistics, or supply chain systems.
- Prior consulting or professional services experience.
What Success Looks Like in This Role
- You deliver high-quality Salesforce solutions that integrate seamlessly with enterprise applications.
- You proactively identify cross-functional impacts, reducing siloed design and avoiding downstream issues.
- You work independently to resolve complex problems while consistently meeting deadlines.
- You build trust with stakeholders through clear communication, collaborative solutioning, and reliable follow-through.
- You contribute to process improvements, share knowledge across teams, and help the organization mature its Salesforce ecosystem.
- You remain flexible and effective in a fast-paced, evolving technical environment.
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