Share Email Opening Apply Now Title Call Center Representative  Description The Call Center Representative is responsible for providing superior service to both the internal and external customer. In this role you will be responsible for expediting all incoming calls in a timely and accurate manner, respond to guest questions, as well as handling guest requests for services by following the prescribed script while handling the calls.  Utilizes several computer programs simultaneously to obtain all of the information required to effectively service the guests. Processes online reservations for hotel rooms Receives internal and external phone calls to answer questions, process reservations, transfer telephone calls and provide general information. Utilizes computer systems to access information and effectively process dinner reservations using established departmental procedures. *** IF YOU ARE HAVING TROUBLE LOGGING IN TO YOUR ISLANDVIEWCASINO.COM ACCOUNT, PLEASE CONTACT TECHNICAL SUPPORT 1-888-772-9773.   Position Requirements Must be 18+ years of age or older with a Valid Driver License.  High School Diploma or GED required.  One year experience in a call center environment required. Must be able to use all equipment associated with the position, including but not limited to, computer keyboard, Cisco Call Manager software, paging system and two-way radios. Cross training to achieve proficiency in both PBX and Reservations System is required. Must adhere to all departmental and company policies and procedures and should be prepared to work a flexible schedule.   Full-Time/Part-Time Full-Time and/or Part-Time   Pay Rate   Position Call Center Representative   Location Island View Casino Resort   This position is currently accepting applications. Apply Now WE ALSO RECOMMEND Other Jobs Within Same Category Front Services Supervisor in Gulfport, MS Posted on: 11/13/2025 [Apply Now] Hotel Heavy Duty Porter - Housekeeping in Gulfport, MS Posted on: 10/30/2025 [Apply Now] Hotel Turndown Attendant in Gulfport, MS Posted on: 9/16/2025 [Apply Now] Hotel Room Attendant in Gulfport, MS Posted on: 9/3/2025 [Apply Now] Public Area Attendant in Gulfport, MS Posted on: 8/26/2025 [Apply Now] Other Jobs Within 60 Miles Kitchen Technician in Gulfport, MS Posted on: 8/20/2025 [Apply Now] HVAC TECHNICIAN in Gulfport, MS Posted on: 9/10/2025 [Apply Now] Production Cook in Gulfport, MS Posted on: 6/3/2025 [Apply Now] Line Cook in Gulfport, MS Posted on: 9/3/2025 [Apply Now] Food Runner - Carter Green Steak House in Gulfport, MS Posted on: 9/8/2025 [Apply Now]

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