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Desktop Technician II 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.


Come join our IT team in the growing field of Health Care and work for one of the major Health organizations in the Bay area.

Need previous Healthcare or Enterprise enviroment experience


Desktop configuration work in a corporate environment including:

•           Desktop deployment

•           Application support

•           Desktop application and Operating System support

•           Cable Management


Desired experience:

•           5-6 years Desktop IT experience

•         Experience in a Health/Medical/Hospital environment.

•           Experience with Microsoft Windows XP Professional and Windows 7

•           Installation of computer peripheral interfaces and/or mobile computer devices

•           Configuration of wireless/mobile computer technology

•           Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.

•           Answers technical questions from all end users, escalating if required.

•           Remedy experience

•           Testing of desktop hardware and applications

•           Desktop provisioning

•           Assembly of medical carts

•           Familiarity with desktop and scanners

Position Requirements


  • Able to manage multiple issues simultaneously.
  • Must be able to communicate technical issues to non-technical audiences.
  • Operates well in a fast paced/high stress environment.
  • Functional knowledge using and troubleshooting Windows XP/7 Operating System, Microsoft Office 2007/2010, Internet, printer, core applications and networks.
  • Solid hardware and software trouble-shooting/resolution skills.
  • Strong communication and inter-personal skills.
  • Ability to work well in a team environment.
  • Must be able to navigate and troubleshoot desktop issues in a locked down environment.

Preferred Skills:

  • Organized and detailed communication with excellent people skills.
  • Experience with client escalation and problem management.
  • Scripting Experience.
  • Microsoft Desktop Support Certifications.
  • 2-4 years Desktop Support Experience.
  • Bachelor's degree.
  • Candidates should have a large scale enterprise support experience.
Location Oakland, CA  
Full-Time/Part-Time Contractor  
Shift Rotating  
Category Information Technology  
About the Organization Providing IT solutions nationally since 1987, PCM, Inc. is an industry recognized, publicly traded, value-added direct marketer of technology products, services and solutions to businesses, government, education, and individual consumers. Fully accredited and authorized by major manufacturers including HP, Apple, Cisco, Microsoft, Dell, and 1500 others, PCM offers product and service solutions through field sales, call center, and eCommerce venues. With annual sales of $1.5B+, 3000 employees and over 400,000 products available, PCM delights in serving small, medium and enterprise level businesses.

PCM has a national presence with branch and satellite offices from California to New Jersey.

In addition to selling products, PCM has the capabilities and resources to consult, configure, install, implement and support what we sell. Service offerings include:

• Networking and infrastructure solutions
• Enterprise systems and storage solutions including data migration, replication, disk/tape storage management, SAN, NAS and virtualization
• Integration and configuration solutions
• Monitoring and operations solutions
• Advanced printing solutions
• 24/7 Help Desk
• System refresh and installation solutions
• Staff Augmentation resources
• Recycling & disposal solutions

PCM has received certifications and authorizations from all major manufacturers. From A+ to CCIEs, business analysts to architects, we have the expert staff to advise clients in making best-fit technology decisions.

PCM is an Equal Opportunity / Affirmative Action Employer ' Minority / Female / Disability / Veteran  
Tags Desktop support, level 2, technology  
Req Number INF-13-00137  
Internal Approved REQ# PCM-BILL-1304-31  

This position is currently not accepting applications.

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