Important Information Regarding Application Process: Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the "Apply Now" link. *Data from resume cannot be downloaded into application. We invite you to view additional job opportunities at https://www.fsbank.com/about/join-us/.
SUMMARY
First Security Bank is looking for a friendly, energetic, and team-oriented individual to join us as a Call Center Operator! If you’re eager to be a part of a dynamic team dedicated to serving our Arkansas community, we want to hear from you – apply now!
As a Call Center Operator, you’ll be the first point of contact for First Security Bank customers seeking basic support for our services. Your role involves delivering friendly and efficient service by promptly addressing customer concerns. If a situation requires further assistance, you will seamlessly transfer them to Tier 2 support for specialized help. This position requires employees to work on-site.
QUALIFICATIONS | EDUCATION | EXPERIENCE | SKILLS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items listed below are representative of the knowledge, skill, and/or abilities necessary for this position.
- High School Diploma or GED will be required at the completion of your graduating year.
- 1-2 years of banking and/or relevant Call Center experience preferred.
- Proficiency with Outlook, Word, Excel, typing, 10-key and utilization of the internet is required.
- Willingness to demonstrate Core 5 values with customers and coworkers.
- Bilingual speaking (full professional proficiency) in Spanish/English required.
HOURS OF AVAILABILITY: Regularly Scheduled Hours / Week 40 (+) hours | Monday – Friday between 7:00 am - 6:00 pm | Saturday 8:00 am - 1:00 pm (typically 1 per month) | *Extended working hours may be required.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Access and review relevant account details related to the subject matter in question.
- Adhere to established procedures, ensuring customer and/or account information remain secure from fraudulent activities or inquiries.
- Maintain proficiency of and actively promote Bank products and services that would be beneficial to our customers.
- Confidently perform various duties pertaining to Online Banking, Credit/Debit cards, Bill Pay, and Bankway.
- Patiently discuss and communicate complex and sometimes sensitive subjects with clarity and tact.
- Adhere to strict privacy regarding customer account information. Maintain customer confidence and protect bank operations by keeping information confidential.
- Operate computer, telephone, keyboard, scanner, and copier. Proficiency with internal bank software will be required.
- Able to hold a valid driver’s license, have access to reliable transportation for arriving to work on time, work on time, work on-site at assigned location, and a willingness to extend working hours when necessary.
- Additional duties may be assigned by management.
SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities.
SOFT SKILLS
Foster a culture that values high ethical conduct, critical thinking, problem solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback that generates trust.
PHYSICAL DEMANDS
The employee must possess sufficient mobility to work in and move about in a standard office setting and sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment. Substantial time may be spent on the telephone, working on a computer, sitting and/or standing. The employee must have the ability to hear and articulate well enough to carry on a normal conversation, both in-person and over the telephone. Visual abilities required by this job include the ability to read materials in either a printed format or on a computer screen. The employee must occasionally lift and move up to 10 pounds.
The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
MENTAL DEMANDS
The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must be able to interact with customers/coworkers in a calm and patient manner and maintain confidentiality and professionalism in all situations. The employee must be able to use basic mathematical skills related to currency including adding, subtracting, multiplying, and dividing numbers. The position also requires the ability to read and interpret documents and draft routine written communications.
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First Security Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), age, genetics, national origin, status as a veteran or protected veteran, or status as a qualified individual with a disability or any other classification protected by federal or state law.
Should you need assistance in completing the application, please let us know. First Security Bank will seek to provide individuals with disabilities (including applicants and employees) with reasonable accommodations necessary for the completion of the application process. |
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