Share Email Opening Apply Now Title Healthcare Call Center Supervisor  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Description Job Summary: The Healthcare Call Center Supervisor is responsible for overseeing the call center, ensuring high-quality customer service, efficient call handling, and compliance with healthcare regulations. This role involves supervising staff, managing performance, and implementing processes to enhance patient and provider satisfaction. Key Responsibilities: Supervise and lead call center staff, including hiring, training, coaching, and evaluating performance. Monitor call quality and provide ongoing feedback to ensure excellent customer service and adherence to healthcare standards. Develop and implement call center policies, procedures, and best practices. Manage scheduling to ensure appropriate coverage during operational hours. Handle escalated calls and complex issues, providing resolution in a professional and timely manner. Analyze call center metrics and reports to identify areas for improvement and implement corrective actions. Ensure compliance with healthcare regulations, HIPAA, and organizational policies. Collaborate with healthcare providers, administrative staff, and other departments to coordinate care and information flow. Promote a positive team environment and foster continuous improvement and professional development. Maintain documentation related to staff performance, training, and operational procedures. Perform the duties of a call center representative at least fifty percent of the time.   Category Business Support   Exempt/Non-Exempt Non-Exempt   Location North Suffolk Cardiology - Cardiology   Full-Time/Part-Time Full-Time   Position Requirements Essential Job Functions: Answer large volume of calls promptly. Screen all calls for urgency and handles all calls with confidence, compassion and efficiency. Schedules patient appointments and diagnostic testing for all providers. Collect and verify patient demographic information as well as verify insurance when appropriate. Accurately records patient messages and routes them to the provider or appropriate team member. Reviews and maintains provider schedules according to practice guidelines to ensure patients are scheduled appropriately.   Qualifications: High School Diploma 3 years of supervisory experience are required Proven experience in a healthcare call center or related customer service environment. Strong leadership and team management skills. Excellent communication, interpersonal, and problem-solving abilities. Knowledge of healthcare regulations, HIPAA, and medical terminology. Ability to analyze data and generate reports for performance improvement. Proficiency in call center software, electronic health records (EHR), and MS Office Suite. Proficient in typing (minimum 50 WPM)   Shift Days   Tags   Salary Range $28-$31 per hour   Position Healthcare Call Center Supervisor   Open Date 7/24/2025   This position is currently accepting applications. Apply Now WE ALSO RECOMMEND Other Jobs Within Same Category Procurement Coordinator in Commack, NY Posted on: 8/11/2025 [Apply Now] Quality Metrics Assistant-GIC in Commack, NY Posted on: 8/5/2025 [Apply Now] Office Manager in Setauket, NY Posted on: 8/4/2025 [Apply Now] Patient Navigator- Island Fertility in Commack, NY Posted on: 7/25/2025 [Apply Now] Authorization/Referral Specialist in Commack, NY Posted on: 7/25/2025 [Apply Now] Other Jobs Within 60 Miles LPN in Centereach, NY Posted on: 7/17/2025 [Apply Now] Registered Nurse- Fertility in Commack, NY Posted on: 7/25/2025 [Apply Now] RN Supervisor- Cardiology in East Setauket, NY Posted on: 7/15/2025 [Apply Now] LPN-Cardiology in East Setauket, NY Posted on: 7/15/2025 [Apply Now] Certified Nurse Midwife in Hampton Bays, NY Posted on: 7/17/2025 [Apply Now] Follow us

 

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