Qualifications: A minimum of one year of experience in a medical/hospital call center. A minimum of one year experience in triage, care management, motivational interviewing, and crisis counseling. Fluent in English and/or Spanish, both oral and written. Ability to handle inquiries and requests in a courteous and professional manner. Ability to listen to and empathize with Service members, Veterans, and others and acknowledge their concerns. Ability to gather information to determine a Service member, Veteran, or family member’s needs, as well as apply problem-solving skills, and resolve the inquiry/request effectively. Ability to communicate information clearly, accurately, and completely. Ability to record all pertinent information accurately and efficiently. Ability to handle crisis and abusive calls in a professional and effective manner. Ability to control the pace and flow of the inquiry/request and manage call time effectively. At Interactive Government Holdings, Inc. (IGH), health and safety play a vital role in our success. IGH’s employees work together to comply with all applicable health & safety practices and protocols, including health orders and regulations related to COVID-19 that are mandated by local, state and federal authorities. Interactive Government Holdings, Inc. (IGH) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. |
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