Share Email Opening Title Contact Center Staff DHA inTransition Spt Svcs Contact Center  Category Administration   Description Organization Established in 2006, Interactive Government Holdings, Inc. (IGH) is a leading professional services and technology provider to the Federal Government. Our mission is to serve uniformed service members globally and their support systems locally. We utilize strategy, data science, and technology to make the programs we execute more efficient for the people our programs serve. IGH has a national and international program staff and a corporate headquarters located in Springfield, Virginia. We are proud of our ability to shape tomorrow while ensuring all active-duty personnel and reservists can carry out their critical missions and tasks today. Job Description (Not all Inclusive) Interactive Government Holdings (IGH) is seeking qualified, trained and capable individual to serve as Contact Center Program Staff for the Defense Health Agency’s inTransition Support Services Contact Center. inTransition Support Services will provide support to transitioning service members and/or veterans who are currently receiving psychological health (i.e., mental health or behavioral health) and/or moderate to severe traumatic brain injury (TBI) care. The program will also provide support to service members and veterans who wish to receive care at their new destination or with a new provider in their same location or wish to initiate psychological health care for the first time. Licensed coaches who are trained and capable of providing mental health care are required for these positions. These licensed mental health professionals will bridge the gap between identification of and receipt of mental health care, as well as moderate to severe TBI care. Services will be provided for a broad range of customers, to include, Active-Duty service members, Reserve Component, National Guard, Coast Guard, and veterans. Provide inTransition Support Services through a contact center that provides response for customers by telephone, voicemail, website chat, email, and text messaging. The contact center will comprise an incoming triage service to respond to and direct calls and inquiries to the appropriate area (i.e., an inTransition coaching intake, external crisis line, etc.). The contract will also provide individual coaching support services to service members and veterans seeking a new mental health and/or moderate to severe TBI care provider or related resources. In addition, the contract will provide individual coaching support services to service members and veterans to maintain continuity of care as they transition between providers, geographic locations, and healthcare systems.     Position Requirements Qualifications: A minimum of one year of experience in a medical/hospital call center. A minimum of one year experience in triage, care management, motivational interviewing, and crisis counseling. Fluent in English and/or Spanish, both oral and written. Ability to handle inquiries and requests in a courteous and professional manner. Ability to listen to and empathize with Service members, Veterans, and others and acknowledge their concerns. Ability to gather information to determine a Service member, Veteran, or family member’s needs, as well as apply problem-solving skills, and resolve the inquiry/request effectively. Ability to communicate information clearly, accurately, and completely. Ability to record all pertinent information accurately and efficiently. Ability to handle crisis and abusive calls in a professional and effective manner. Ability to control the pace and flow of the inquiry/request and manage call time effectively. At Interactive Government Holdings, Inc. (IGH), health and safety play a vital role in our success. IGH’s employees work together to comply with all applicable health & safety practices and protocols, including health orders and regulations related to COVID-19 that are mandated by local, state and federal authorities. Interactive Government Holdings, Inc. (IGH) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.   Full-Time/Part-Time Full-Time   Compensation   Position Contact Center Staff DHA inTransition Spt Svcs Contact Center   Close Date   Open Date 7/10/2025   Location IGH HQ - Springfield, Virginia   About the Organization   This position is currently not accepting applications. 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