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Network Support Administrator 

  • Professional, courteous and timely communication with users including adherence to Support Procedures for required communication timeframes with user. 
  • Network troubleshooting, diagnostics, resolution, and escalation.
  • Server troubleshooting, diagnostics, resolution, and escalation.
  • Telecom support for adds and changes
  • Daily/weekly review of monitoring tools for outages or trending issues.
  • Daily review of tickets to monitor for time sensitive issues.
  • Miscellaneous project work as needed that could cover desktop, network activities or other
  • Support and backfill Service Desk Technician as needed.
  • Image management: create, test, implement, and manage standard processes and image desktop and laptop computers.

Document and maintain system configuration and support procedures, server and network diagrams and other documents that detail the environment and enable backfill support as needed.·         Provide technical subject matter expertise for Central IT sponsored projects·         Maintain Network Architecture and Standards 

Position Requirements

Required Qualifications:

  • MCSE  (preferred)
  • VMWare


Location Pontiac, MI  
Full-Time/Part-Time Full-Time  
Shift First  
Category Information Technology  
About the Organization Providing IT solutions nationally since 1987, PCM, Inc. is an industry recognized, publicly traded, value-added direct marketer of technology products, services and solutions to businesses, government, education, and individual consumers. Fully accredited and authorized by major manufacturers including HP, Apple, Cisco, Microsoft, Dell, and 1500 others, PCM offers product and service solutions through field sales, call center, eCommerce, and retail store venues. With annual sales of $1.5B+ , 3000 employees and over 400,000 products available, PCM delights in serving small, medium and enterprise level businesses.

PCM has a national presence with branch and satellite offices from California to New Jersey.

In addition to selling products, PCM has the capabilities and resources to consult, configure, install, implement and support what we sell. Service offerings include:

• Networking and infrastructure solutions
• Enterprise systems and storage solutions including data migration, replication, disk/tape storage management, SAN, NAS and virtualization
• Integration and configuration solutions
• Monitoring and operations solutions
• Advanced printing solutions
• 24/7 Help Desk
• System refresh and installation solutions
• Staff Augmentation resources
• Recycling & disposal solutions

PCM has received certifications and authorizations from all major manufacturers. From A+ to CCIEs, business analysts to architects, we have the expert staff to advise clients in making best-fit technology decisions.

PCM is an Equal Opportunity / Affirmative Action Employer ' Minority / Female / Disability / Veteran  
Req Number INF-13-00110  
Internal Approved REQ# PCM-BILL-1303-38  

This position is currently not accepting applications.

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