First Security Bank offers career opportunities for professional, and energetic individuals who foster a culture that values critical thinking, problem solving and who execute operational excellence.
Important Information Regarding Application Process: Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the "Apply Now" link. *Data from resume cannot be downloaded into application. We invite you to view additional job opportunities at https://www.fsbank.com/about/join-us/.
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. This job description may be reviewed and modified at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
SUMMARY
Under the direct supervision of the Retail Operations Manager (ROM), lead branch staff in the operational, compliance, and sales performance. Assisting in the response of customer account inquiries and aid in resolving customer problems and complaints. This position also requires employees to work on-site.
QUALIFICATIONS | EDUCATION | EXPERIENCE | SKILLS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Candidates must be at least 18 years of age.
- High school diploma or general education degree (GED) will be required at the completion of your graduating year.
- Associates and/or bachelor's degree related to business and/or finance preferred.
- A minimum of 1 year of experience as a Retail Banking Specialist 3 (Internal) required; or
- 2 - 3 years’ general retail banking experience with a strong understanding of Retail Banking Specialist functions required. (Completion of Retail checklists through Supervisor level within 1 year will be required)
- 1-2 years supervisory/leadership experience preferred.
- Proficiency with Outlook, Word, typing, 10-key and utilization of the internet is required.
- Willingness to demonstrate Core 5 values with customers and coworkers.
HOURS OF AVAILABILITY: Regularly Scheduled Hours/Week: 40 Hours | Monday – Friday 8:00am-5:00pm | Rotating Saturdays 8:45am-12:15pm (typically 1-2 per month) | *Extended working hours may be required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
PERSONNEL:
- Ensure training and development of retail staff on bank protocol, operational processes, policies, and procedures.
- Create a positive working environment that facilitates exceptional service, expanding profitable relationships and employee engagement.
- Empower banking center team to take ownership of achieving personal and banking center goals.
- Assist ROM with conducting weekly huddles to keep staff informed of pertinent changes to operational and/or company policies and procedures.
- Assist ROM in managing and scheduling duties for the retail staff.
OPERATIONS:
- Frequently perform all essential Retail duties and ensure that these duties are followed by retail staff, in accordance with written policies and procedures.
- Provide and ensure that customers receive exceptional service, and that staff executes operational excellence that meets our ethical, responsiveness, and innovational expectations.
- Be familiar with physical security equipment and enforce security procedures to protect the team and banking center against robbery and other criminal acts. Reporting any security concerns to the company’s Security team.
- Review fraudulent transactions and suspicious activities identified by team members, adhering to SAR and CTR requirements. Keeping ROM informed of the concerns.
- Ensure audit controls are followed to protect the bank from unnecessary risk and exposure and Retail Banker/Banking Center Audits are timely completed every month.
- Support compliance with regulatory guidelines such as, but not limited to, Bank Secrecy Act, Regulation CC, Regulation E, and Fair Lending practices.
- May be required to assist ROM with serving as a communication link between all departments and leadership to ensure the banking center team is informed and understands directives, bank financial performance, initiatives, and other pertinent information.
- Monitor wire transfers for accuracy and compliance with established procedures.
- Resolve customer complaints which are beyond the scope of other banking center personnel. Discuss and communicate complex and sometimes sensitive subjects with clarity and tact.
- Assist in reviewing daily reports and resolving any outstanding account maintenance issues tracked by banking center personnel.
- Work with ROM to develop banking center objectives and the specific programs necessary to achieve them.
- Complete special requests by redeeming U.S. Savings Bonds, closing accounts, taking orders for checks, exchanging foreign currencies, completing safe-deposit box procedures, and providing account printouts and advanced research, copies, and referrals.
ADDITIONAL DUTIES AND REQUIRED ABILITIES
- Willing to travel between banking centers and to designated training sessions and/or business meetings, as assigned by management.
- Operate computer software and equipment, telephone, scanner and copier. Expected to become proficient with internal bank software.
- Able to hold a valid driver's license, have access to reliable transportation for arriving to work on time, work on-site at assigned location, and a willingness to extend working hours when necessary.
- Attend various Retail training classes, as assigned by management.
- Additional duties may be assigned by management.
SUPERVISORY RESPONSIBILITIES:This position will be called on to make both minor and major decisions in the workplace in the absence of the Bank Manager. This may include discipline and evaluation of employees’ performance for all retail staff. Ability to rapidly assess any situation, weigh the pros and cons of various approaches, and make an educated and informed decision
SOFT SKILLS
Foster a culture that values high ethical conduct, critical thinking, problem solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback and generate trust.
PHYSICAL DEMANDS
The employee must have the visual acuity to read materials in either a printed format or on a computer screen, view and identify customers at drive-through windows or on camera, and identify customers inside the lobby and outside of the bank. The position also requires the ability to articulate sufficiently well to communicate with customers and coworkers. The employee must have the ability to converse with customers in person, over the telephone, and using the drive-through service.
The employee must possess sufficient mobility to work in and move about in a standard office setting and sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment. Repetitive movement of the wrist, hands, and fingers will be required to handle currency and to operate office equipment including a money counter and drive-through tube. The employee must be able to lift coins and currency weighing up to 50 pounds.
The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
MENTAL DEMANDS
The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must be able to interact with customers in a calm and patient manner and to maintain confidentiality and professionalism in all situations. The employee must be able to use basic mathematical skills related to currency, including adding, subtracting, multiplying, and dividing numbers. The position also requires the ability to read and interpret documents and draft routine written communications.
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