Share Email Opening Apply Now Title Customer Success Manager Intern (Unpaid)  About the Organization Acutis (www.Acutis.com) is a specialized medical laboratory that complements its hard science with the soft skills of its support teams. This combination allows practitioners to diagnose and treat with greater confidence and with ease. At Acutis Diagnostics, we are dedicated to providing accurate and reliable clinical diagnostics services to healthcare providers, patients, and communities. As a leading laboratory specializing in toxicology testing and molecular-based PCR tests, we are committed to delivering timely and precise results that aid in patient care and treatment decisions. Founded on the principles of thorough, exact, consistent results, Acutis Diagnostics leverages cutting-edge technology and the expertise of our highly skilled team to deliver exceptional service and support to our clients. We understand the critical role diagnostic testing plays in healthcare, and we prioritize quality and accuracy in every step of our process. Whether it's toxicology screening to detect substance abuse or molecular PCR testing for infectious diseases, we strive for excellence in every test we perform. Above all, our mission at Acutis Diagnostics is to improve patient outcomes and enhance public health through advanced diagnostic solutions. We are proud to be at the forefront of clinical diagnostics, contributing to the advancement of medicine and the well-being of patients at large.   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Description Acutis is providing a structured 8 week training program/unpaid internship within our CSM team. We are looking for a highly motivated graduate or current student, who is eager to learn about the healthcare management systems and gain hands on experience in client lifecycle management. The intern will work under the guidance of experienced CSM employees to support CSM workflows and client needs. Internship Goals: Gain End-to-End Operational Exposure: Interns will shadow and engage with CSM workflows across onboarding, retention, escalation management, and revenue-impacting processes, building a strong foundation in client lifecycle management. Participate in Cross-Functional Collaboration: Interns will interact with departments including Laboratory Operations, Client Services, Logistics, Technology, Sales, and Billing to understand how each contributes to the client experience and operational efficiency. Develop Strategic Problem-Solving Skills: Interns will learn how to analyze client behaviors, troubleshoot issues, and propose scalable solutions that balance client satisfaction with business sustainability. Support Sales-to-CSM Transitions: Interns will observe how CSMs partner with Sales to onboard new clients and sustain engagement, including participating in sales-CSM sync calls and documenting handoff strategies. Present to Leadership: Interns will culminate their experience by delivering a capstone presentation to a panel of department leaders, demonstrating their understanding of the CSM role, client impact, and proposed improvements.   Position Requirements Education Currently pursuing, or a recent graudate, with a BA degree in healthcare management or related field. Requirements Strong interest in the laboratory diagnostics healthcare industry Detail oriented, reliable, and eager to learn in a fast-paced environment.   Full-Time/Part-Time -unspecified-   Location Acutis Corporate   This position is currently accepting applications. Apply Now WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles General Application in Hicksville, New York Posted on: 1/5/2024 [Apply Now] Fleet Operations Assistant in Hicksville, New York Posted on: 3/11/2025 [Apply Now] CLINICAL TOXICOLOGY TECHNOLOGIST III in Hicksville, New York Posted on: 12/13/2024 [Apply Now] Independent Contractor Courier Driver in Hicksville, New York Posted on: 3/18/2024 [Apply Now] Per Diem Clinical Laboratory Technologist: Microbiology in Hicksville, New York Posted on: 9/12/2024 [Apply Now]

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