Share Email Opening Title Assistant Staffing Coordinator - RAHCM  Description Reports To:  Operations Manager Job Summary Ensures that all referrals are received in an accurate, detailed manner and are properly handled.  Responsible for converting service inquiries into consultations and to provide the highest level of customer service in accordance with company standards.  Performs various supervisory activities for scheduling appropriate caregivers to clients, ensure services are delivered as promised, and staffing levels are sufficient to cover current and contingency scenarios.  Timecard processing, where necessary, monitoring of telephony system, payroll processing and other office coordination and inside sales duties. Essential Functions Excellent organizational skills with the ability to prioritize and multi-task in a fast paced environment. Communicate effectively and persuasively to all callers and greet office visitors in a friendly and professional manner. Answers telephone, takes inquiries or messages using good telephone technique and professional etiquette. Follow the prescribed inside sales process including being responsive, building a strong relationship with the caller, qualifying the client, developing the care profile, gaining commitment, and following up with prospective clients. Ability to work autonomously and manage the entire scheduling process, filling existing and new shifts, and ensuring contingency care is always available (schedules and coordinates day-to-day activities of caregivers).  Schedules consultations for potential clients and designated office personnel in a timely manner. Assists with recruiting, associate hiring, orientations, in-services, disciplinary actions, etc. Meet hiring goals and guidelines set forth by management (recruit, interview, and orientation), screens and tests all applicants. Maintains documentation of associate work records in HomeTrak and ensures current and complete personnel records for all homecare associates. Performs payroll duties including verifying time sheets, updating telephony records, and computer input for payroll processing. Follow disciplinary process with caregivers in a non-partial way. Serves as liaison between associates and Operations Manager. Responds promptly and courteously to all clients’ calls, service related questions and documents inquiry activity according to standards into designated software systems. Makes follow-up contact via phone calls, letter and e-mails to referral sources and communicates continually with associates and clients to evaluate service. Performs on-call coordinator duties as needed. Assists with sales, marketing, and public relations efforts.  May visit community referral sources such as churches, senior centers, assisted living facilities, etc. with marketing materials. Ability to perform other general office and clerical functions as assigned by Operations Manager or President/Owner. Working Conditions/Environment Works primarily out of the local office, with occasional visits to referral sources, client homes or residential facilities. Notes/Special Instruction Must work under the direction of the Operations Manager to assure that associates with appropriate skills are assigned to individual clients.   Position Requirements Necessary Core Competencies First Impression-professional demeanor.  Creates favorable first impressions on phone and in person. Integrity-remains consistent with “says versus does”.  Maintains confidences.  Puts company interests above self. Does the right thing even when no one is looking. Resourcefulness-goes beyond “call of duty”.  Finds ways to overcome obstacles. Ability to learn new software including contact management and scheduling programs. Organization/Planning-plans, organizes, schedules, budgets in efficient, productive manner. Excellence-sets high “stretch” performance standards for self and others.  Exhibits sense of responsibility for achieving above average results. Customer Focus-regularly monitors customer satisfaction.  Establishes strong relationships.  Visible and accessible to customers at all times. Education, Experience, Knowledge, Skills, Abilities and Availability High School graduate with commensurate business experience, bachelor’s degree preferred. Basic office, computer skills and organizational abilities.  Excellent interpersonal relations abilities and telephone skills. Knowledge of common medical terminology. Able to work independently, demonstrating sound judgment, and strategic thinking skills. Read, write, speak, and understand English as needed for the job. Inside sales experience preferred. Be available Monday-Friday 8AM-5PM and occasional evenings and weekends for on-call duties.   Full-Time/Part-Time Full-Time   Location zMichigan - Howell   This position is currently not accepting applications. To search for an open position, please go to http://rahterrehaute.appone.com

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