First Security Bank offers career opportunities for professional and energetic individuals who foster a culture that values critical thinking, problem solving and who execute operational excellence.
Important Information Regarding Application Process: Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the "Apply Now" link. *Data from resume cannot be downloaded into application. We invite you to view additional job opportunities at https://www.fsbank.com/about/join-us/.
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. This job description may be reviewed and modified at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
SUMMARY
Under the direct supervision of the Market President, ensure the efficient daily operation of a full-service banking center by providing the most responsive, innovative, and secure financial solutions to our customers, with exceptional and personalized service. Consistently models company and departmental values and sets the example. Actively supervises and trains staff while assisting in the response of customer account inquiries and aids in resolving customer problems and complaints. This position requires employees to work on-site.
QUALIFICATIONS | EDUCATION | EXPERIENCE | SKILLS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Candidates must be at least 18 years of age.
- High School Diploma or GED required.
- Associates and/or bachelor's degree related to business and/or finance preferred.
- Completion of Retail Banking Specialist 3 checklist (Internal) required; or
- 2 - 3 years’ general banking experience with an understanding of Retail Banking Specialist functions required. (Completion of Retail checklists through Supervisor level within 1 year will be required)
- 1-2 years supervisory/leadership experience preferred.
- Excellent communication, interpersonal skills, and a customer service-oriented attitude is required.
- Proficient with Outlook, Word, Excel, typing, 10-key and utilization of the internet is required.
- Willingness to demonstrate Core 5 values with customers and coworkers.
HOURS OF AVAILABILITY: Regularly Scheduled Hours/Week: 40 Hours | Monday – Friday 8:00am-5:30pm | *Extended working hours may be required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
PERSONNEL:
- Ensure training and development of retail staff on bank protocol, operational processes, policies, and procedures.
- Create a positive working environment that facilitates exceptional service, expanding profitable relationships and employee engagement.
- Empower banking center team to take ownership of achieving personal and banking center goals.
- Keep staff informed of pertinent changes in operational policy and procedures.
- May assist with scheduling retail teller staff for branch.
- Assist in conducting branch staff meetings/huddles as needed.
OPERATIONS:
- Frequently performs all essential Retail duties and ensures that these duties are followed by retail staff, in accordance with written policies and procedures.
- Provide and ensure customers receive exceptional service, and that staff executes operational excellence that meets our ethical, responsiveness, and innovational expectations.
- Maintain security procedures to protect the team and banking center against robbery and other criminal acts.
- Identify and review Fraudulent transactions and suspicious activities identified by team members.
- Ensure audit controls are followed to protect the bank from unnecessary risk and exposure.
- Support compliance with regulatory guidelines such as Bank Secrecy Act, Regulation CC and Regulation E.
- May be required to implement a communication link between all departments and Leadership to ensure the Banking Center Team is informed and understands directives, bank financial performance, initiatives and other pertinent information.
- Monitors wire transfers for accuracy and compliance with established procedures.
- Resolve customer complaints which are beyond the scope of other branch personnel.
- Assist in resolving any outstanding CSR maintenance issues tracked by internal system.
- Complete special requests by redeeming U.S. Savings Bonds, processing gift cards, closing accounts, taking orders for checks, exchanging foreign currencies, completing safe-deposit box procedures, and providing account printouts and advanced research, copies, and referrals.
ADDITIONAL DUTIES AND REQUIRED ABILITIES
- Adhere to strict confidentiality to maintain customer confidence and protection of bank operations
- Able to operate computer software and equipment, telephone, scanner, and copier. Expected to become proficient with internal bank software.
- Able to hold a valid driver's license, have access to reliable transportation for arriving to work on time, work on-site at assigned location, and a willingness to extend working hours when necessary.
- Attend various Retail training classes, as assigned by management.
- Additional duties may be assigned management.
SUPERVISORY RESPONSIBILITIES:This position will be called on to make both minor and major decisions in the workplace in the absence of the market leader. This may include discipline and evaluation of employees’ performance for all retail staff. Ability to rapidly assess any situation, weigh the pros and cons of various approaches, and make an educated and informed decision.
SOFT SKILLS
Foster a culture that values high ethical conduct, critical thinking, problem solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback and generate trust.
PHYSICAL DEMANDS
The employee must have the visual acuity to read materials in either a printed format or on a computer screen, view and identify customers at drive-through windows or on camera, and identify customers inside the lobby and outside of the bank. The position also requires the ability to articulate sufficiently well to communicate with customers and coworkers. The employee must have the ability to converse with customers in person, over the telephone, and using the drive-through service.
The employee must possess sufficient mobility to work in and move about in a standard office setting and sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment. Repetitive movement of the wrist, hands, and fingers will be required to handle currency and to operate office equipment including a money counter and drive-through tube. The employee must be able to lift coins and currency weighing up to 50 pounds.
The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
MENTAL DEMANDS
The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must be able to interact with customers in a calm and patient manner and to maintain confidentiality and professionalism in all situations. The employee must be able to use basic mathematical skills related to currency, including adding, subtracting, multiplying, and dividing numbers. The position also requires the ability to read and interpret documents and draft routine written communications.
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