Summary of Job
The Restaurant Manager will be responsible for ensuring guests' satisfaction, curating dining experiences that encourage repeat visits and favorable reviews. The Restaurant Manager will ensure a high standard of hospitality and service by upholding appearance of personnel and cleanliness of the dining room, steps of service, timeliness of food, best training practices, strong communication with our guests and team members, as well as supervision of the staff and dining room at all times. The Restaurant Manager will act as a host to all guest by proactively visiting tables for feedback and relationship building. Restaurant Managers are expected to work within budgetary guidelines while never sacrificing quality or service.
Primary Job Related Duties - includes, but not limited to;
Responsible for all floor service supervision.
Conduct in the moment coaching to develop teams and deliver sales.
Provide the highest quality service to guests.
Maintain integrity of service, visit tables while on floor to solicit feedback.
Supervise line level staff, establishing positive working relationships.
Support recruiting, hiring, supervision, scheduling, development, mentoring and training of hourly employees.
Responsible to help on floor when necessary.
Proper managing and reporting of all revenue, and costs. Ensure they are in line with the budget and/or guidelines.
Ensure positive guest service in all areas. Respond to complaints, taking appropriate actions to turn dissatisfied guests into return guests.
Report all guest feedback to upper management with details of any guest recovery actions.
Keep records required by government agencies regarding sanitation or food subsidies.
Investigate and resolve complaints regarding food quality, service, or accommodations.
Maintain and keep record of food and equipment inventories.
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented to restaurant standards.
Support with food and beverage deliveries, checking delivery contents to verify product quality and quantity.
Partner with the kitchen staff to ensure proper food presentation and timely preparation.
Monitor compliance with health and fire regulations regarding food preparation and serving and building maintenance.
Maintain front-of-house staff schedule and assign duties.
Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
Occasionally perform off-shift managerial tasks such as team training, scheduling, inventory, ordering etc
Ensure that company policies and procedures, safety and other laws, regulations, and requirements are implemented and followed.
Operate ethically to protect the image of the company.
Complete opening and closing procedures.
Perform other duties and responsibilities as required or requested.
Job Requirements;
2+ years of experience in the Hospitality Industry.
Working knowledge of general restaurant operations.
Ability to work independently and with all levels of leadership in a fast -paced environment.
Strong written and verbal communication skills with notable attention to details.
Strong decision making abilities.
Food Handlers and Alcoholic Beverage Servers Certifications, including all state and local requirements.
Working knowledge of restaurant management software system(s).
Proficient in restaurant financial management.
Place orders and manage inventories accordingly.
Conduct monthly inventories.
Be willing to occasionally use personal device / cellular phone for job related tasks, such as view company documents.
Work daytime and evening shifts, weekends, and holidays.
PHYSICAL REQUIREMENTS
Ability to perform the essential job functions consistently, safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
Must be able to lift and carry up to 30 lbs.
Ability to stand for prolonged periods of time.
Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the property. Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
Compensation
The base pay range for this position is $45,000 - $58,000 per year. The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, etc. This salary is accompanied by a performance based bonus structure based on meeting or surpassing certain budget criteria (i.e sales, controllable expenses, and profit margins).
Benefits;
Health and Vision Insurance
Dental Insurance
Paid Training
Paid Time Off
Employee Discounts at your work location and our sister restaurants
Paid parking
Fun and Inspiring work environment
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