First Security Bank offers career opportunities for professional, energetic and team orientated individuals who foster a culture that values exceptional customer service, critical thinking, problem solving and operational excellence.
Important Information Regarding Application Process: Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the "Apply Now" link. *Data from resume cannot be downloaded into application. We invite you to view additional job opportunities at https://www.fsbank.com/about/join-us/.
SUMMARY
Under direct supervision and guidance of the assigned manager, provide frontline support on balancing issues and ensure adherence to operations, schedule, and processing requirements. Maintain detailed records of all work and report any known violation of compliance policies, laws, or regulations, as well as any suspicious customer or account activity to the department manager. This position requires employees to work on-site.
QUALIFICATIONS | EDUCATION | EXPERIENCE | SKILLS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE:
- High School Diploma or GED will be required at the completion of your graduating year.
- 1-2 years post-secondary education and/or customer service, relevant banking, or professional experience is preferred.
- Item Processing and Bankway experience is preferred.
- Willingness to demonstrate Core 5 values with customers and coworkers.
HOURS OF AVAILABILITY: Regularly scheduled hours/week: 40(+) Hours | Flexibility Monday – Friday between 8:00am-7:00pm | *Extended working hours may be required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Remain knowledgeable of relevant policies and procedures to ensure all actions performed are compliant with governmental regulations and state/federal laws. Routinely utilize best practices and problem-solving techniques while executing item processing duties.
- Preform various transactional quality control actions to address balancing issues, the handling of branch bundles, and to identify possible transactional concerns.
- Open, extract, sort, and process remittance payment for customers.
- Accurately input data to include date, payee, and signature on client in a timely manner.
- Receives, verifies, and processes reviews for Mobile Deposit Capture and ATM deposits.
- Visually verify and remove deposit exceptions.
- Monitor system reports.
- Manually enter required information from unreadable images.
- Confirm receipt of branch courier bags, sort and distribute mail, and ensure postal pick up and all mail is delivered to USPS daily.
- Assess accuracy of risk ratings, provide detailed findings, and recommend appropriate action.
- Ensure any departmental activities or concerns are clearly and timely reported to management.
- Adhere to strict privacy regarding customer account information. Maintain customer confidence and protect bank operations by keeping information confidential.
- Operate computer equipment, telephone, scanner, and copier. Basic computer skills including knowledge of MS Outlook, typing, 10-key and the internet is required. Proficiency with internal bank software, MS Word, Excel, Vision IP, and ImageCentre will be required.
- Must be able to arrive to work on time, work on-site and work cooperatively with other coworkers. Therefore, having access to reliable transportation is required. Willingness to extend working hours when necessary to accommodate the completion of varied tasks.
- Additional duties may be assigned by management.
SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.
SOFT SKILLS
Foster a culture that values high ethical conduct, critical thinking, problem solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback that generates trust.
PHYSICAL DEMANDS
The employee must possess sufficient mobility to work in and move about in a standard office setting and sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment. Substantial time may be spent on the telephone and working on a computer, sitting and/or standing. The employee must have the ability to hear and articulate well enough to carry on a normal conversation, both in person and over the telephone. Visual abilities required by this job include the ability to read materials in either a printed format or on a computer screen. The employee must occasionally lift and move up to 10 pounds.
The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
MENTAL DEMANDS
The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must be able to interact with customers/coworkers in a calm and patient manner and maintain confidentiality and professionalism in all situations. The employee must be able to use basic mathematical skills including adding, subtracting, multiplying, and dividing numbers. The position also requires the ability to read and interpret documents, and draft routine written communications.
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