Share Email Opening Title Office Support II (Bilingual Required)   Category Public Health/Environmental Health   Description Application closing date: 5/9/2025 Hiring pay range: $19.53 - $23.44 Full pay range: $19.53 - $27.34 SUPERVISION: Non-Supervisory. DISTINGUISHING CHARACTERISTICS: Office Support II: This is the fully competent level classification in this series. Incumbents independently perform the full range of office support duties.   GENERAL PURPOSE OF JOB: Perform a variety of routine and complex clerical, administrative and secretarial work in support of the Public Health Department. Serve as receptionist at either Public Health Office location. Interact with the public to provide information, assistance with paperwork, , resolve issues with customers and provides interpretation for Spanish speaking clients for all public health programs. ESSENTIAL JOB FUNCTIONS: (These duties are illustrative of typical essential responsibilities of the job, and may vary according to assignment)   Office Support II: Under minimal supervision, performs a variety of routine clerical, reception, administrative, and secretarial duties. Greets visitors and assists the public at the front counter of either office location. Answers routine questions, locates documents, fills out forms, makes copies, and registers clients for appointments. Assists customers and/or employees with difficult and/or complex transactions and regulatory compliance issues. Uses computer and software applications (Outlook, Excel, Office 365) to collect and enter data, compose and edit correspondence, search databases, conduct research, create documents, and send emails. Utilizes the department’s electronic health record system. Answers and routes telephone calls appropriately, greets callers, assesses situations, takes accurate messages, and completes transactions. Processes incoming and outgoing mail. Prints, copies, assembles, distributes, and files documents. Maintains required paper and electronic files. Accepts payment for services (daily operations for all PH programs) and uses the County finance system (NWS) to track payments received. May take daily deposits to the bank when assigned. Interacts with other offices, departments, and outside organizations to obtain and provide information. Assists with translation and interpretation for Public Health Programs, as requested. Assists with offsite clinics. Assists with processing insurance claims, as requested. Attends staff and program team meetings. Performs emergency response roles, as requested. Assists with coordinating and working at departmental public events. Assists in ordering office supplies and maintaining office equipment. Registers employees for training and arranges travel. Backs up other office support staff members at either office location, as needed. Assists in training new and/or temporary staff in office policies, procedures, and processes. Offers billing and other administrative support to the Office Administrator. Supports all divisions within the department, specifically the Environmental Health division, with programmatic needs such as processing payments, onsite restaurant inspection interpretation & translation, and program tracking. Performs other duties of a similar or related level as necessary or assigned. Other duties as assigned. CORE COMPETENCIES: (Representative of the knowledge, skills, and abilities expected of the position) Public Service: A commitment to the mission of providing exceptional services to the citizens of Garfield County. It is who we are, and what we do. Customer Service: A commitment to providing exceptional service to all customers (internal & external), which includes being helpful, professional, courteous, and taking the time to understand customer’s needs. Stewardship & Innovation: Is a good steward of public resources and looks for ways to be innovative and improve efficiency. Teamwork: Able to work together with a diverse group of people towards a shared goal, while considering the needs of others. Business Technology: Ability to utilize the technology required of the position and demonstrates a willingness to learn new technologies as required to assist the County in providing exceptional services, innovation, and work efficiencies. Communication: Proficient in communication, and able to communicate using the English language, including written, verbal, or other communication channels as required by the position. Integrity: Maintain a high level of confidentiality and professionalism while performing essential job functions. BENEFITS: Medical, Vision, Dental Disability & Life Insurance Retirement Plan Paid Vacation & Sick Time Employee Wellness Programs Employee Gyms To view the complete benefits information, please visit https://www.garfield-county.com/human-resources/benefits-brochure/   Position Requirements MINIMUM QUALIFICATIONS: (Any combination of experience and education that would likely provide the required knowledge, skills, and abilities as determined by Garfield County may be substituted for the following requirements.) Education: High school diploma or equivalent. Experience: One year of administrative or reception experience and proficiency in relevant computer software applications. Must have the ability to interpret and translate including speaking, reading, and writing English and Spanish. Licenses & Certifications: Valid driver’s license. PHYSICAL ACTIVITIES AND WORK ENVIRONMENT: The physical activities and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable otherwise qualified individuals with disabilities to perform essential functions. REQUIRED PHYSICAL ACTIVITIES: Sitting: The primary task involves sitting at a desk, computer, or workstation for extended periods, performing administrative tasks and using computer equipment. Lifting and Carrying: Occasional lifting and carrying of lightweight office supplies, documents, or small packages may be required, typically not exceeding 10 pounds. Bending and Reaching: May involve occasional bending or reaching to access office equipment, files, or supplies within standard office settings. Grasping and Typing: Proficiency in using a keyboard, mouse, and office equipment, demonstrating fine motor skills for typing, clicking, and manipulating documents. Visual Acuity: Clear vision for reading printed and on-screen materials, including text, graphics, and data, and for viewing computer monitors for extended periods. Hearing: Adequate hearing to engage in conversations, respond to telephone calls, and interact with colleagues in a typical office environment. Walking/Mobility: Occasional short walks, or mobility, within the office premises may be necessary to attend meetings, access common areas, or collaborate with colleagues. Stamina: Maintain the ability to maintain focus, productivity, and attention to detail while working at a desk for standard office hours. WORK ENVIRONMENT: Work is primarily performed in a standard medical office environment. Extended periods of sitting are required. WORK HOURS: Regular Full-Time position, 40 hours per week. Hours are 8:00am to 5:00pm Monday through Friday. There may be times when an employee may need to work outside the established work week, such as after hours or on the weekend. REQUIRED TRAVEL: The employee will frequently be required to travel within the County. TECHNOLOGY AND EQUIPMENT: Computer and relevant software applications, spreadsheets, calendars, and word processing. Will also work with calculators, telephone systems, and mobile phones. NOTE: This position requires a pre-employment background check which will include a Criminal Background Check, Employment Verification, and Motor Vehicle Record. Employment is contingent upon successful completion of these items. THIS JOB DESCRIPTION DOES NOT CONSTITUTE AN EMPLOYMENT AGREEMENT. Nothing in this job description restricts Garfield County’s ability to assign, reassign or eliminate duties and responsibilities of this job at any time. It does not prescribe or restrict the tasks that may be assigned. This job description describes the County’s current assignment of essential functions. Those functions may change at any time as the needs of the County change or for other reasons deemed appropriate by the County. In times of public health emergency, the employee will be required to report for specialized duties inside or outside Garfield County once their critical personal and family emergency responsibilities have been met.   Full-Time/Part-Time Full-Time   Location Glenwood Springs, Colorado   Benefit Information To view information about our benefits package, please visithttps://www.garfield-county.com/human-resources/benefits-brochure/   Hiring Range $19.53 - $23.44   Full Pay Range $19.53 - $27.34   Driving Classification Marginal   Number of Openings 1   Exempt/Non-Exempt Non-Exempt   Req Number PUB-25-00001   Open Date 3/28/2025   About the Organization Garfield County, Colorado consists of rugged alpine vistas and high desert mountains in the Rocky Mountain region, which dwells along the Continental Divide. Garfield County is located in western Colorado, where outdoor recreation opportunities abound, including hunting, fishing, hiking, rafting and kayaking, biking, skiing and snowboarding. It is home to the second largest designated wilderness area in Colorado - the Flattops Wilderness, the world's largest mineral hot springs pool, a popular family ski resort, and Hanging Lake, designated as a National Natural Landmark by the Secretary of the Interior in 2011.   EOE Statement Garfield County is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   This position is currently not accepting applications. 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