Share Email Opening Title Office of Information Technology (OIT) Help Desk Coordinator  Category Technician   Description Position Title: Office of Information Technology (OIT) Help Desk Coordinator Reports To: Director of Information Technology Position Status: Full-Time, 37.5 hours/wk, 12 months per year, 1950 Annual Hours Classification/Points: H, 960 Bargaining Unit/Division: Michigan Education Association, Educational Support Personnel I & II, Division II Technical Position Description: Provides technical support, clerical support, and assistance in data processing activities. Position Qualifications: Education –Associate degree required, preferably in a related field. Minimum of two years of relevant experience required. Excellent customer service skills and ability to interact with others in a kind and courteous manner. Ability to transcribe, compose and prepare written correspondence required. Advanced computer skills in Microsoft products required, including Word and Excel Ability to learn troubleshooting techniques for technology used at ACC required. Ability to learn basic system user management required. This includes account creation, deletion, and management. High proficiency in verbal and written communication skills, English composition, grammar and punctuation required. Must be able to work with confidential information. Must be able to work in a multi-tasking environment. Ability to work independently.     Position Requirements Position Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Receive technology support requests Communicate with requestor to interpret reported issues or requests. Best ascertain required information for resolution. Attempt to resolve issues with requestor prior to escalating to a technician. Redirect requests to the appropriate department for topics including, but not limited to, registration, financial aid, bookstore purchases, facilities rental, and general college inquiries. Note resolution details of support request when appropriate. Perform on-boarding for technical resources and account support for staff and students. Provide support to staff and students for college provided software. Aid the department in tracking technical assets. Maintain a moderate level of proficiency in student administrative software applications supported by OIT. Anticipate and track purchases, software licensing, and printer stock inventory. Maintain knowledge and understanding of existing contracts and procurement processes. Communicate effectively with vendors on purchasing, pricing, ordering, warranty and issues. Review monthly departmental budget and provide details when asked. Use computers for various application commonly used in a business environment. Maintain college phone listings. Transcribe, compose and prepare written correspondence. Design, without assistance, brochures, forms, letters, and other office correspondence. Set up and manage paper or electronic filing systems, recording information, updating paperwork. Prepare outgoing mail, sort incoming mail. Requisition and keep records of office supplies. Maintain office supplies and campus-wide printer supplies. Assist with ordering and activation of cell phones, as directed by supervisor Attend college meetings and prepare minutes, when necessary. Presence on the job is an employee’s fundamental obligation. Regular, reliable, and punctual attendance is required. Perform other duties as assigned by supervisor. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   Full-Time/Part-Time Full-Time   Shift Days   Close Date 4/5/2025   Open Date 3/27/2025   Location Alpena Community College - Alpena Campus   About the Organization Alpena Community College is located in Northeast Michigan on the beautiful shoreline of Lake Huron. ACC offers two-year degrees, one-year certificates, customized corporate training, and community education to all of Northeast Michigan. Each semester, ACC attracts more than 2,000 students of diverse ages, backgrounds, and academic goals. Smaller class sizes, affordable tuition, and the convenience of two campus locations and online courses, make Alpena Community College a great choice whether you are starting college for the first time, or coming back to school for a new career or additional training. At ACC, you can work on a college degree or acquire specific skills in a number of fields to move you forward in your occupation, plus the courses you complete can be transferred to a four-year college or university. Vocational/technical programs, distance learning programs, dual-enrollment, cooperative on-campus four-year degree programs and continuing education courses are all available right here, in Northeast Michigan.   EOE Statement The College policies and practices for admission, employment, and activities comply with requirements of Title VII of the Civil Rights Act of 1964, Title IX of the Education Amendment of 1972, Section 504 of the Rehabilitation Act of 1973 as amended, the Age Discrimination in Employment Act of 1967 (ADEA), the Americans with Disability Act (ADA) of 1990 and the ADA Amendments Act of 2010; Title II of the Genetic Information Nondiscrimination Act of 2008. The College does not discriminate on the basis of race, color, religion, national origin, gender, sex, age, or disability. The College practices and policies also comply with the Michigan Persons with Disabilities Civil Rights Act (PDCRA) and the Michigan Elliott-Larson Civil Rights Act (ELCRA) which prohibits discrimination in hiring based on age, height, weight, and marital status and familial status in addition to race, color, religion, sex (which includes pregnancy) and national origin. Alpena Community College prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The Notice of Nondiscrimination is located at www.alpenacc.edu.   This position is currently not accepting applications. 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