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Technical Business Analyst 


The Technical Business Analyst is responsible for managing administrative aspects of client and company projects, tracking and monitoring of project progress with regards to deadlines and client needs, assisting in scheduling and logistical coordination, and communicating frequently with technicians, team members, and management. They will also be responsible for managing vendor costs and helping to improve process to drive margin. Will be the primary point of contact for the customer as well as technical engineers in the field for the client. 

Responsible for managing 3-4 technicians.  Will be considered a "working manager."



Position Requirements

Phone support – ability to provide level 2 and level 3 technical support for engineers in the field. Engineers are diagnosing CPUs and monitors issues, connectivity issues or replacing equipment

o Familiarity with call center processes and procedures

o Familiarity with data base concepts and data capture

o Familiarity with phone systems, fax systems and network configurations

o Familiarity with cost analysis and improving financials; knowledge of debits/credits; loss/profit

o Extensive experience providing financial information using excel  

o Attention to detail

o Ability to multi – task

Location Cincinnati, OH  
Full-Time/Part-Time Full-Time  
Shift First  
Category Information Technology  
About the Organization Providing IT solutions nationally since 1987, PCM, Inc. is an industry recognized, publicly traded, value-added direct marketer of technology products, services and solutions to businesses, government, education, and individual consumers. Fully accredited and authorized by major manufacturers including HP, Apple, Cisco, Microsoft, Dell, and 1500 others, PCM offers product and service solutions through field sales, call center, eCommerce, and retail store venues. With annual sales of $1.5B+ , 3000 employees and over 400,000 products available, PCM delights in serving small, medium and enterprise level businesses.

PCM has a national presence with branch and satellite offices from California to New Jersey.

In addition to selling products, PCM has the capabilities and resources to consult, configure, install, implement and support what we sell. Service offerings include:

• Networking and infrastructure solutions
• Enterprise systems and storage solutions including data migration, replication, disk/tape storage management, SAN, NAS and virtualization
• Integration and configuration solutions
• Monitoring and operations solutions
• Advanced printing solutions
• 24/7 Help Desk
• System refresh and installation solutions
• Staff Augmentation resources
• Recycling & disposal solutions

PCM has received certifications and authorizations from all major manufacturers. From A+ to CCIEs, business analysts to architects, we have the expert staff to advise clients in making best-fit technology decisions.

PCM is an Equal Opportunity / Affirmative Action Employer ' Minority / Female / Disability / Veteran  
Req Number INF-13-00043  
Internal Approved REQ#  

This position is currently not accepting applications.

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