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Help Desk Technician 

About the Organization For more than 40 years, Bend Research has worked with clients to create value by advancing new medicines that improve human health and to solve their most difficult scientific and technical problems. This success is based on the company’s ability to develop, advance, and commercialize pharmaceutical technologies, which grow from a solid base of scientific and engineering fundamental understanding. Bend Research is a leader in novel formulations, including spray-dried dispersion (SDD) and hot-melt extrusion (HME) formulations, as well as controlled-release, inhalation, and biotherapeutics technologies.

Bend Research is now part of Capsugel’s Dosage Form Solutions business unit headquartered in Morristown, N.J., providing access to additional technologies, R&D capabilities, and global manufacturing infrastructure for the advancement of client compounds from concept through clinical to commercial manufacture.

Bend Research has over 300 employees based in six state-of-the-art facilities in Bend, Ore., USA, and is part of the global Capsugel network of 3,300 employees.

What is it like to work for Bend Research'

The work is intense and rewarding; the people are motivated and empowered; days are flexible, but timelines are fast-paced and project plans are focused. We are experts at what we do and we value our reputation for great science and engineering. We recruit great people, and great people recruit us.

Bend Research offers competitive salaries and benefits, as well as excellent opportunities for growth.


The Help Desk Technician’s role is to provide a point of contact for computer users who need support.  The primary responsibility will be first-level support for all information technology (IT) issues.  The person will troubleshoot problems (in person, or remotely) in a timely and accurate fashion and provide user assistance where required.  Issues must be tracked, resolved, and/or transferred, as appropriate, with follow-up to the computer user and other departments.  Additional responsibilities may include installing, diagnosing, repairing, maintaining, and upgrading PC hardware and equipment to ensure optimal workstation performance.

The Help Desk Technician will spend the majority of the day taking service desk calls and must be able to provide support outside of normal business hours for upgrades and maintenance, as company operations require.  Key responsibilities will include

  • Provide first level email, telephone and in person support
  • Resolve hardware and software issues on laptops and desktops
  • Preform hardware and software installs and upgrades
  • Remove spyware and viruses.
  • Preform user office equipment moves that may require lifting up to 50lbs
  • Support mobile devices - iOS, Blackberry and Android
  • Troubleshoot and solve basic network connectivity issues.
  • Support printers and multifunction copiers/scanners/printers
  • Creating and maintaining procedural documentation
Position Requirements

The successful candidate will have previous related professional experience that demonstrates excellent written and verbal communication skills, excellent organizational skills, and attention to detail. The ability to manage stressful situations in a calm, courteous, and efficient manner is essential, as is the ability to work in a fast-paced, team-oriented environment.  He or she will also have excellent technical and analytical skills; demonstrated proficiency with computer hardware and Windows-based software, help-desk ticketing tracking system, and documentation of call resolution; and good working knowledge of remote desktop software tools.

Education and work experience requirements include the following:

  • An associate’s degree or higher in a related technical field OR at least 6 months of experience providing direct end-user support in a help-desk environment combined with industry certification(s) (A+, Net+ or Microsoft)
  • Proficiency with Windows XP, Window 7, Microsoft Office 2007, Microsoft Office 2010, malware removal, and computer hardware. 
  • Working knowledge of network printers, mobile devices (iOS, Android and Black Berry) and desktop imaging preferred.
  • A valid Oregon driver’s license.

Microsoft Certification, A+, and Network+ certification is highly desired.

Category Information Technology  
Post Internal Days 0  
EOE Statement Bend Research is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status.  

This position is currently not accepting applications.

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