The Help Desk Technician’s role is to provide a point of contact for computer users who need support. The primary responsibility will be first-level support for all information technology (IT) issues. The person will troubleshoot problems (in person, or remotely) in a timely and accurate fashion and provide user assistance where required. Issues must be tracked, resolved, and/or transferred, as appropriate, with follow-up to the computer user and other departments. Additional responsibilities may include installing, diagnosing, repairing, maintaining, and upgrading PC hardware and equipment to ensure optimal workstation performance.
The Help Desk Technician will spend the majority of the day taking service desk calls and must be able to provide support outside of normal business hours for upgrades and maintenance, as company operations require. Key responsibilities will include
The successful candidate will have previous related professional experience that demonstrates excellent written and verbal communication skills, excellent organizational skills, and attention to detail. The ability to manage stressful situations in a calm, courteous, and efficient manner is essential, as is the ability to work in a fast-paced, team-oriented environment. He or she will also have excellent technical and analytical skills; demonstrated proficiency with computer hardware and Windows-based software, help-desk ticketing tracking system, and documentation of call resolution; and good working knowledge of remote desktop software tools.
Education and work experience requirements include the following:
Microsoft Certification, A+, and Network+ certification is highly desired.
This position is currently not accepting applications.
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