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Help Desk Technician 

About the Organization Capsugel - Greenwood, SC / Morristown, NJ

Capsugel is a global leader in delivering high-quality, innovative dosage forms and solutions to its customers in the health care industry. The company's Hard Capsule business offers customers the broadest portfolio of gelatin, vegetarian, and other specialized capsule technologies. Capsugel's Dosage Form Solutions (DFS) business utilizes an array of proprietary technologies and specialized manufacturing capabilities to solve customers' most pressing product development challenges, including bioavailability enhancement, modified release, abuse deterrence, biotherapeutic processing, and inhalation formulation.

Bend Research - Bend, OR

Bend Research has over 300 employees based in six state-of-the-art facilities in Bend, OR, and is part of the global Capsugel network of 3,300 employees.
For more than 40 years, Bend Research has worked with clients to create value by advancing new medicines that improve human health and to solve their most difficult scientific and technical problems. This success is based on the company's ability to develop, advance, and commercialize pharmaceutical technologies, which grow from a solid base of scientific and engineering fundamental understanding. Bend Research is a leader in novel formulations, including spray-dried dispersion (SDD) and hot-melt extrusion (HME) formulations, as well as controlled-release, inhalation, and biotherapeutics technologies.

Powdersize - Quakertown, PA / Xcelience - Tampa, FL

Powdersize is a customer service driven contract manufacturer, providing expertise in particle size reduction and particle size control technologies intended for powders used within the pharmaceutical, medical and food marketplaces. Leveraging two decades of toll manufacturing experience, trust Powdersize to develop a robust process at any scale of development, including R&D, pilot scale or commercial scale.

The Help Desk Technician’s role is to provide a point of contact for computer users who need support.  The primary responsibility will be first-level support for all information technology (IT) issues.  The person will troubleshoot problems (in person, or remotely) in a timely and accurate fashion and provide user assistance where required.  Issues must be tracked, resolved, and/or transferred, as appropriate, with follow-up to the computer user and other departments.  Additional responsibilities may include installing, diagnosing, repairing, maintaining, and upgrading PC hardware and equipment to ensure optimal workstation performance.

The Help Desk Technician will spend the majority of the day taking service desk calls and must be able to provide support outside of normal business hours for upgrades and maintenance, as company operations require.  Key responsibilities will include

  • Provide first level email, telephone and in person support
  • Resolve hardware and software issues on laptops and desktops
  • Preform hardware and software installs and upgrades
  • Remove spyware and viruses.
  • Preform user office equipment moves that may require lifting up to 50lbs
  • Support mobile devices - iOS, Blackberry and Android
  • Troubleshoot and solve basic network connectivity issues.
  • Support printers and multifunction copiers/scanners/printers
  • Creating and maintaining procedural documentation
Position Requirements

The successful candidate will have previous related professional experience that demonstrates excellent written and verbal communication skills, excellent organizational skills, and attention to detail. The ability to manage stressful situations in a calm, courteous, and efficient manner is essential, as is the ability to work in a fast-paced, team-oriented environment.  He or she will also have excellent technical and analytical skills; demonstrated proficiency with computer hardware and Windows-based software, help-desk ticketing tracking system, and documentation of call resolution; and good working knowledge of remote desktop software tools.

Education and work experience requirements include the following:

  • An associate’s degree or higher in a related technical field OR at least 6 months of experience providing direct end-user support in a help-desk environment combined with industry certification(s) (A+, Net+ or Microsoft)
  • Proficiency with Windows XP, Window 7, Microsoft Office 2007, Microsoft Office 2010, malware removal, and computer hardware. 
  • Working knowledge of network printers, mobile devices (iOS, Android and Black Berry) and desktop imaging preferred.
  • A valid Oregon driver’s license.

Microsoft Certification, A+, and Network+ certification is highly desired.

Category Information Technology  
Post Internal Days 0  
EOE Statement Bend Research is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status.  

This position is currently not accepting applications.

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