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Title

Customer Engineer II 

Description

mindSHIFT Technologies is looking for an experienced Microsoft technician (MCSE 2008 favored) who will provide remote and onsite technical support to our small and mid-sized business clients. This person will have account management and retention responsibility for multiple customers, with an expectation to be viewed as client’s trusted IT advisor.  

Responsibilities include:

  • Perform systems administration for Windows 2003/2008 Servers, SBS2003/2008, Exchange 2003/2007/2010 servers, and XP, Vista, and Windows 7 workstations across multiple customers.
  • Perform problem analysis and systems monitoring.
  • Provide assistance to identify and troubleshoot Windows, mail delivery and network related problems.
  • Maintain client security levels and confidentiality of information.
  • Perform server and workstation updates and patches.
  • Input and manage tickets through our PSA (Professional Services Automation) system.
  • Partner with management and other staff to communicate client feedback & recommended to any problems.
  • Partner with sales and professional service engineers to identify sales opportunities of benefit to clients.
  • Participate in bi-weekly team meetings and training as required.
  • Position requires approximately one week of night and weekend on-call duties per quarter
 
Position Requirements

•Highly customer focused with excellent customer service skills and professionalism is essential.
• Working knowledge of LAN networking/distributed computing environment (client/server).
• Experience in Active Directory and configuring network routers highly desired but not mandatory.
• Good trouble shooting skills, able to solve problems quickly and completely without assistance
• Ability to multi-task with a positive can-do¯ attitude in a busy technical work environment.
• Strong problem solving skills and ability to present technical concepts in layman terms
• Self-driven and highly motivated with a positive mental attitude and ability to work without close supervision.
• Good organizational, interpersonal, and written and verbal communication skills
• Previous experience using remote monitoring, ticketing and CRM systems highly desirable
• Experience with Citrix, VMware, terminal servers and remote connectivity is a plus.

 
Full-Time/Part-Time Full-Time  
Shift Days  
Location Mendota Heights, MN  
About the Organization mindSHIFT is an Equal Opportunity Employer, providing employment opportunities for all persons without discrimination on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, marital status, citizenship or any other characteristic protected by U.S. law. mindSHIFT makes reasonable accommodations for qualified persons with disabilities.  

This position is currently not accepting applications.

To search for an open position, please go to http://mindSHIFT.appone.com



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