Counter Sales/Insides Sales Job Description
Position: Counter/Inside Sales
Position Summary:
The Counter Sales role is responsible for assisting customers in person and over the phone, entering orders in the Solar/Eclipse system, reviewing and selecting orders and ensuring customers’ needs are met in a professional and courteous manner. Knowledge of residential, construction and commercial electrical, plumbing and lighting products is a plus. Responsible for providing excellent customer service to all customers by providing the right material, in the right quantity and in a timely manner.
The Inside Sales representative is responsible for generating revenue by proactively reaching out to potential and existing customers within the lighting and plumbing markets to increase sales of products and/or services. Develops sales strategies designed to demonstrate the features and benefits of the products to achieve increased sales and profitability.
Key Responsibilities:
Counter Sales:
Operations Management:
- Ensure all customers are promptly and professionally greeted and assisted at the counter or via phone
- Accurately, completely, and promptly input customer orders into the Solar/Eclipse system by obtaining all pertinent information.
- Ensure counter and warehouse (if applicable) areas remain neat, clean, organized, and stocked; all products are stocked in designated locations
- Ensure order picking accuracy measures 100% by double-checking all orders.
- Ensure items are promptly and accurately selected within established company processes and procedures
Inventory and Logistics Management
- Manage and track inventory levels, including receiving, stocking, and maintaining accurate inventory records
- Implement inventory control procedures to prevent loss and optimize stock levels.
- Notify the order creator of any inventory or delivery delays or problems.
Process Improvement:
- Identify opportunities for operational improvement and implement solutions to increase efficiency.
- Analyze productivity metrics and prepare reports to monitor KPIs, suggesting strategies for optimization.
Inside Sales:
Customer Outreach: Initiate contact with leads through phone calls, emails, and other digital platforms to introduce and sell products or services.
Lead Qualification: Identify customer needs, qualify leads, and determine the appropriate solutions.
Product Knowledge: Maintain a thorough understanding of the company’s offerings and stay updated on industry trends to effectively address customer inquiries.
Sales Process Management:
- Follow a structured sales process to achieve monthly and quarterly sales targets.
- Update and manage the customer relationship management (CRM) system to track sales activities and client interactions.
Key Skills:
- Excellent communication and interpersonal abilities.
- Detail-oriented with strong problem-solving skills.
- Organizational skills and ability to work in a fast-paced, physically demanding environment.
- Ability to communicate clearly in writing and verbally; ability to multi-task, work under deadlines, and prioritize projects to meet deadlines with high levels of efficiency and accuracy
Qualifications
- High school diploma or GED required, associate or bachelor's degree in logistics, business, or related field preferred.
- Minimum of three (3) years of customer service and sales experience
- Demonstrated ability to execute sales initiatives.
- Proficiency with basic knowledge of inventory software, and data analytical programs such as PHOCAS & Strategic Pricing / SPARXiQ, and Office 365 products.
Physical Working Requirements
- Mobility and Flexibility:
- Ability to move around the facility; walking, standing, and climbing stairs for extended periods.
- Occasionally need to bend, stoop, kneel, or crouch to inspect products, equipment, or facilities;
to include the motion of getting in and out of the truck from the driver seat, removing the product from the truck, stabilizing on the mode of delivery via two-wheel dolly or carrying by hand.
- Lifting/Carrying and Equipment:
- Must be able to lift and carry items weighing up to 70 pounds, such as boxes, inventory items, or equipment, occasionally; push/pull pallet jack/cart weighing up to 350lbs
- Ability to use tools or equipment; hand trucks/pallet jacks, for moving heavier items as needed.
- Visual and Auditory Requirements:
- Ability to read and interpret documents, spreadsheets, and written communication clearly.
- Adequate vision to inspect products, read labels, and operate equipment.
- Good hearing to communicate effectively in person and over the phone in a sometimes-noisy environment.
- Manual Dexterity:
- Frequent use of hands and fingers to operate computers, office equipment, and tools.
- Ability to handle paperwork, manage inventory, and perform data entry efficiently.
- Work Environment:
- Work is primarily performed in a storefront environment with some visits to the warehouse
- Exposure to varying temperatures, depending on the location within the facility (e.g., warehouse, loading docks, etc.); some exposure to dust, noise, and other typical warehouse conditions.
- Safety: Must adhere to all company safety policies and procedures, including wearing appropriate personal protective equipment (PPE) when necessary.
This position description is not to be construed as an exhaustive statement of accountabilities, duties, responsibilities of requirements. Any individual may be required to perform any other job-related activities or functions requested by his/her manager, subject to reasonable accommodation. Park Supply and Wiseway Supply reserve the right to modify this job description to reflect changes in essential job duties made necessary by changing organizational needs, subject to reasonable accommodation.
Park Supply and Wiseway Supply is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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