Email Opening Apply Now Title Sr Service Manager - Vehicle Delivery Center - East Bay (Benicia)  Category Technical Services   Number of Openings 1   Location Richmond   Full-Time/Part-Time Full-Time   Exempt/Non-Exempt Exempt   Description JOB SUMMARY: The Vehicle Delivery Center Sr Manager is responsible for the coordination of joint operations with the VDC and other stakeholders, e.g. port operator, sales operations, logistics and repair partners, etc.   RESPONSIBILITIES & KEY ACTIVITIES: Develop a knowledge of all VinFast US products, as well as Service systems, processes, and procedures Lead the VDC’s daily operations to achieve specific goals in productivity, quality, output, and cost Execute on deliverables, milestone reports, open action items, risks, and mitigation plans Manage overall service and maintenance contracts on installed equipment at the VDC Support developing service budget (tooling & equipment) Track, measure and report upon all data and analytics to teams’ performance and aftersales support Identify, build, and coach a strong team of Technicians, Service Advisor, and Parts Advisor Manage projects from inception to completion, including business case analysis, financials, and detailed implementation plans with milestones, and post-project review Suggest improvements to efficiency, quality, and overall excellence in process and actions Prepare, monitor and report daily operational KPI’s. Operations: Review and track performance of port operations partner, VDC technical staff throughput, inbound/outbound vehicle processing rate. Prepare reports, spreadsheets, and documents in support of VDC Operations and report status daily, weekly, monthly, quarterly Data: track daily work completion, status of work, incoming vehicle inspection, outgoing vehicles readiness for sales Quality: Conduct audits of providers to ensure compliance with VinFast US quality policies, goals, and objectives Billing: Monitor vendor billing including sublet services, 3rd party collision repairs, temporary manpower providers   Position Requirements Bachelor’s Degree or equivalent professional experience 8+ years of hands on experience in OEM and/or Electrical Vehicle environment including parts planning, customer service, warranty, product support and research. Automotive experience Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology driven environment with strong customer facing responsibilities Experience building standard operating procedures (SOP) Experience running complex processes using Lean or other techniques Technical acumen, particular to electric vehicles Work well in fast pace, ever changing environment. Exceptional prioritization and time management skills are essential for success Be strategic and proactive, and possess a problem solving mindset Experience in a start-up environment is a plus   VinFast Auto is committed to fair, equitable, and transparent compensation. Final compensation will be determined by various factors such as your relevant work experience, education, certifications, skills, and geographic location. The pay range for this position is $130,000 - $150,000. #LI-CLABICK   Open Date 1/8/2025   Req Number TEC-25-00007   About the Organization Welcome to the Future of Mobility. VinFast is a driving force in the global smart electric vehicle revolution. Established in 2017, VinFast owns a state-of-the-art automotive manufacturing complex with globally leading scalability in Vietnam. VinFast currently sells three vehicles in its home country of Vietnam and will launch five new all-electric vehicles for sale in North America, Europe and the Asia-Pacific region. We are the first global, automotive company to commit to shifting to solely producing only Electric Vehicles by the end of 2022. We have an ambitious growth strategy with Direct to Consumer, retail and aftersales facilities being introduced this year. Strongly committed to the mission for a sustainable future for everyone, VinFast constantly innovates to bring high-quality products, advanced smart services, seamless customer experiences, and pricing strategy for all to inspire global customers to jointly create a future of smart mobility and a sustainable planet. VinFast is also committed to diversity and inclusion, with women serving in the top roles of Global CEO and US CEO. We welcome you to join the charge.   Starting at   Salary Range $130,000-$150,000   EOE Statement Vinfast is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided based on qualifications, merit and business need.   This position is currently accepting applications. 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