Email Opening Title Service Manager  About the Organization At Friedman Realty Group (FRG), we're not just another real estate investment firm specializing in multifamily apartments. We're a tight-knit, family-owned company that has been passionately serving our residents since 1975. We take pride in our communities, and we distinguish ourselves through our commitment to exceptional customer service, professionalism, and integrity. But what truly sets us apart is the fact that we're a team of individuals who genuinely love what we do.   Description The Service Manager is responsible for managing, developing, and mentoring the maintenance team while maintaining the physical condition and appearance of the property. This includes organizing, coordinating and managing the overall maintenance program of the property such as exterior property appearance, timely service request completion, quality and efficient make-ready program, and cost effective inventory control. This position is required to participate within the “on-call” rotation and be available, if necessary, for after-hours on-call staff questions or assistance.   The responsibilities listed below are not all-encompassing. Other related duties may be assigned. Contributes to the curb appeal on a daily basis, ensuring a pristine community presentation including models, tour path, amenities, vacant ready apartments, leasing center and offices (where applicable) Strives to meet or exceed Friedman Five Star Performance Metrics goals set on a weekly, monthly, and annual basis Monitors all property vacancy on a daily basis to make sure turns are being completed in accordance with company timelines and standards Monitors all property open service orders on a daily basis to make sure company standards are being met Oversees job duties of service staff, sets goals, monitors performance, motivates, mentors and adheres to policies while creating a sense of teamwork Researches and evaluates all current and potential products and services Responsible for safety area in shop, ensuring compliance and maintains MSD Sheets Maintains all vehicles including golf carts, and all other machinery and tools owned by the property Schedules and supervises all in-house and/or vendor work Controls inventory, ordering and delivery of approved supplies and equipment Ensures OSHA standards and company safety policies are complied with at all times Responsible for 24-hour response to service requests and after-hours emergency maintenance Schedules, performs and records preventative maintenance Completes required inspections, logs and checklists to minimize liabilities Organizes, prioritizes and ensures service requests and repairs are made accurately Works with Property Manager to obtain competitive bids for capital and maintenance related projects Maintains professional and timely communications with residents Ensures apartments are ready for new residents Maintains vendor relationships and establish good business practices Participates in creating operating maintenance budget; controls expenses and meets budget expectations along with metric goals set on a weekly, monthly and annual basis Trains and develops service team staff, where applicable Works as part of a team and assists team members as needed Follows policies relating to but not limited to Fair Housing, OSHA, and Friedman Realty Group   Position Requirements High School Diploma or equivalent 3 years general maintenance and 1 year multi-family experience HVAC Certification and CAMT Certification preferred Excellent verbal and written communication skills Ability to troubleshoot and repair HVAC equipment Ability to maintain pool and spa equipment, if applicable Ability to repair plumbing systems, electronic systems and all major appliances Must be able to read and write in English at an intermediate level to read diagrams, meters, instructions, write reports, etc. Must possess strong math and reasoning skills Ability to use of computers to send/receive email, enter data into Excel reports Ability to prioritize, meet deadlines, and work in a multi-tasking work environment Possess excellent interpersonal skills and professionalism   Location Phoenix View Apartments   Full-Time/Part-Time Full-Time   Shift Days   Pay Range To commensurate with experience   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   This position is currently not accepting applications. To search for an open position, please go to http://FriedmanRealtyGroupInc.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category Service Manager in Phoenixville, PA Posted on: 6/23/2025 [Apply Now] Service Technician in Prospect Park, PA Posted on: 6/23/2025 [Apply Now] Service Technician in Medford, NJ Posted on: 6/6/2025 [Apply Now] Other Jobs Within 60 Miles Service Technician in Medford, NJ Posted on: 6/6/2025 [Apply Now] Service Manager in Phoenixville, PA Posted on: 6/23/2025 [Apply Now] Service Technician in Prospect Park, PA Posted on: 6/23/2025 [Apply Now] Leasing Professional in Wayne, PA Posted on: 6/23/2025 [Apply Now]

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