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NOC Engineer II 




This position is part of the Operations team that administers the mindSHIFT infrastructure and services delivered to mindSHIFT customers.  This position is responsible for maintaining all aspects of the mindSHIFT IP Network and Windows Systems environment and completing project installation work for mindSHIFT customers.


  • Daily monitoring and management of the mindSHIFT network infrastructure which includes public carrier network connections, Virtual Private Network connections and internal IP networks within the mindSHIFT offices and data center. 
  • Management and ownership to resolve cases in the Operations CRM queue on a rotating basis.   Includes direct assignments and escalations from the Customer Care group.
  • Be able to develop capacity planning guidelines for the network and systems infrastructure and services.  Be able to analyze management tool information for these services, then develop recommendations and implement them.
  • Documentation of maintenance procedures for mindSHIFT services and training Operational team members on the maintenance of these services
  • Create design changes and implement them to improve network reliability and performance.  
  • Monitoring and management of IP Telephony infrastructure which includes routers, switches, servers and carrier circuits.
  • Daily monitoring and management of the mindSHIFT Internet access services, Firewalls and Intrusion Detection systems.
  • Full administration of the mindSHIFT Domain Name services within the Internal Network and on the Public Internet.   Includes public domain registration.
  • Daily monitoring and management of the mindSHIFT computing infrastructure which includes Windows Domain Controllers, Windows application servers, and servers supporting messaging and IP Telephony.
  • Monitoring and management of SQL database maintenance and backup plans.
  • Administer and maintain Windows file and print services, user accounts and email accounts.
  • Position may require any of the above work to be performed after hours and on weekends to resolve service outages or perform maintenance that requires system downtime.
  • Perform project installation and upgrade work in the area of network, servers, applications or work station installation.
  • Complete customized project work for customers as defined by Scoping and Consulting agreements.
  • Other work and responsibilities as requested by the Director of Systems Operations.
Position Requirements


• 3 to 5 years of experience in the ‘Network and Systems’ Operations or Engineering field or related technical area.
• Possess the ability and demonstrated experience to proactively monitor and manage Networks and Systems for faults and performance exceptions.  Be able to properly manage capacity and make recommendations for upgrades. 
• A working knowledge with Wide Area Network services from public carriers and experience or skills to troubleshoot network connections consisting of DSL, T1s, MPLS, MOE, and Frame Relay services.
• Experienced in standard concepts, practices, and procedures relating to internal IP networks, using WAN and LAN technology.  Includes a solid working knowledge of IP networking and the basic services running on IP networks such as DNS, DHCP and IP subnetting and QOS.
• Experience configuring and troubleshooting Cisco routers, switches and VPN firewalls.
• Experience working with dedicated Public Internet services.  
• Possess working knowledge of Public Internet Domain Name registration and the functions provided by Public DNS.
• Experience or familiarity with IP Telephony systems.

• Hands on experience with Microsoft server operating systems and the administration of services and applications running on them.
• Experience with Microsoft Active Directory network environments and their security. 
• Experience with file/data backup services and administering database backup maintenance plans.
• Experience with Microsoft Exchange messaging systems, services and their operation on public networks.
• Experience with Storage Area Network technologies and their operation in a data center.

• Must have Strong verbal and written communication skills along with a good time management discipline.

• Must have experience documenting processes and the ability to train team members and other mindSHIFT groups on the processes and technologies.
• Must be self-motivated and able to work independently while also coordinating project work and support functions with other team members.
• Must have good problem resolution skills and the motivation to resolve problems with internal tools or seek and use alternative technical resources.


·   2 or 4 year degree in Information Systems technology, Computer Science, Engineering, Mathematics or equivalent work experience.

·   Prefer Microsoft MCSE/MCITP certification or work in progress on it.

·   Cisco CCNA, CCNA Voice, CCNP certifications or work in progress is also a plus.

Full-Time/Part-Time Full-Time  
Shift Days  
Location Mendota Heights, MN  
About the Organization mindSHIFT is an Equal Opportunity Employer, providing employment opportunities for all persons without discrimination on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, marital status, citizenship or any other characteristic protected by U.S. law. mindSHIFT makes reasonable accommodations for qualified persons with disabilities.  

This position is currently not accepting applications.

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