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Title

NOC III 

Description

 

This is a great opportunity to work at a premier Managed Service Provider (MSP), that provides many value added services such as Voice-over-IP (VoIP), hosted PBX, voicemail and fax solutions. This position will be instrumental in assisting the company to deliver high levels of service availability. For more information on mindSHIFT's service offerings, please see our website www.mindshift.com.

Responsibilities:

  • Responsible for design collaboration and implementation, planning and capacity management of the telephony environment.
  • Work together with Product, Core Engineering, Provisioning, Customer Engineering and Support teams to operationalize added features, upgrades etc.
  • Establish and continue operational best practices and standard operating procedures for deployment, support, break-fix, and management (monitoring, maintenance, etc.)
  • Interact with cross functional teams from Network Engineering and QA to review product requirements, functional specifications, and detailed designs.
  • Hold vendors & telecom carriers accountable to resolve systemic issues, bugs and abnormally high failure rates.
  • Project management of high and low level Telephony /Equipment related tasks.
  • Interop testing with the telecom carriers (Level3, XO, Global Crossing, ATT & Verizon etc)
  • Assess utilization trends and make appropriate design and implementation recommendations to scale the architecture
  • Assist in the planning and management of all aspects of Network and Telephony related projects.
  • Provide 24x7 on-call support and escalation to Network and Telephony carriers
 
Position Requirements

 

  • 5+ years experience engineering or supporting large scale production voice networks.
  • Understanding of Telephone Company & Carrier procedures, trouble shooting and documentation.
  • Deep understanding SIP & RTP
  • Hands-on experience with SIP based platforms (Broadsoft/Avaya/Asterisk, etc.) and Cisco Unified Communications Manager.
  • Experience with Session Border Controllers/Voice Gateways is a plus.
  • Experience with Cisco IPCC scripting is a plus.
  • Experience in supporting mission-critical 24x7 Telecom & Network services
  • Knowledge of telecom principals and terminology including DID’s Toll Free numbers, LATA OCN and NPA-NXX etc.
  • Self-starter with excellent troubleshooting skills and ability to prioritize tasks and organize workflow accordingly
  • Ability to grasp new concepts quickly
  • Ability to understand the problem and communicate it for others
  • Experience with voice protocols SIP/ISDN/SS7/MGCP/T.38

Desired Technology Skills:

  • PROTOCOLS –IP/VOIP: TCP/IP protocols suite, 3GPP/3GPP2, IMS/NGN, SIP/SDP, STUN, H323, MGCP, BGP, HSRP, OSPF, DNS, SIP, RTP
  • SECURITY: IPSec, VPN, L2TP, PPTP, TLS/SSL, Digital Certificates, IPS/IDS, SSH, RADIUS, TACACS+
  • LAN, AND WAN: Ethernet/VLAN/ Spanning tree, Frame Relay/ISDN/Tx/OCx, Routing protocols
  • NETWORK ANALYSIS AND EMS: Wireshark/EtheReal, ClearSight, Kismet, CiscoWorks, OpenView

SOFTSWITCHES/GATEWAYS: Session Controllers/Proxies and Media Gateways – ACME, Broadsoft, Asterisk, Cisco CallManager/Unity, Metaswitch, Sonus, Sylantro, Coppercom, Nortel C2K

 
Full-Time/Part-Time Full-Time  
Shift Days  
Location Mendota Heights, MN  
About the Organization mindSHIFT is an Equal Opportunity Employer, providing employment opportunities for all persons without discrimination on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, marital status, citizenship or any other characteristic protected by U.S. law. mindSHIFT makes reasonable accommodations for qualified persons with disabilities.  

This position is currently not accepting applications.

To search for an open position, please go to http://mindSHIFT.appone.com



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