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Title

Chief Operating Officer 
Category Executive  
Description

SUMMARY

The Chief Operating Officer (COO) is an important member of Opportunity Village's executive leadership team and is responsible for driving operational strategies that advance the organization's mission of empowering individuals with disabilities. Reporting directly to the CEO, the COO oversees revenue-generating operations, optimizes organizational systems, and ensures alignment with strategic goals. This role requires a compassionate and innovative leader who fosters a culture of excellence, inclusion, and accountability while guiding high-performing teams and positioning Opportunity Village for sustainable growth and meaningful community impact.

Embrace Opportunity Village's core values by cultivating positive and meaningful CONNECTIONS with participants and team members, demonstrating ENTHUSIASM, high standards of PRODUCTIVITY, authentic STEWARDSHIP, and consistent participation in individual and team DEVELOPMENT.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Partner with the CEO and senior leadership to define and execute the organization's strategic vision.
  2. Develop and maintain excellent standards of professional practice and modes of service delivery that anticipate changing community needs that can be measured and quantified.
  3. Lead and mentor a high-performing management team, fostering a culture of collaboration, accountability, and continuous improvement.
  4. Support team member growth through training, coaching, and career development.
  5. Champion inclusivity and accessibility across all programs and initiatives.
  6. Foster a positive and productive workplace environment that encourages teamwork and professional engagement.
  7. Lead the development and execution of comprehensive operational plans that align with the organization's strategic direction and objectives.
  8. Lead the planning, coordination, and execution of construction and renovation projects as required.
  9. Collaborate with the CFO to develop and manage the annual budget, ensuring efficient resource utilization.
  10. Drive organizational scalability through process enhancements and strategic initiatives.
  11. Lead and oversee special projects and initiatives that advance the organization's mission.
  12. Plan, coordinate, and execute construction and renovation projects to support expansion goals.
  13. Manage risk assessments and mitigation strategies, ensuring organizational integrity and continuity of operations.
  14. Ensure adherence to federal, state, and local regulations while managing risk mitigation strategies.
  15. Build relationships with donors, partners, and stakeholders; represent the organization at events and conferences.
  16. Establish success measures for operational teams and monitor progress toward defined goals.
  17. Regularly review performance data and use insights to inform decision-making.
  18. Report suspected Abuse, Neglect, Exploitation, Isolation, and Abandonment (ANEIA) immediately as mandated by state law.
  19. Some travel to a variety of locations in the Las Vegas area and between Opportunity Village campuses.
  20. Must be able to meet all requirements of OV vehicle policies and travel:
  • Between worksite locations
  • Within the community
  1. May be assigned other duties as needed.

SUPERVISORY RESPONSIBILITIES

The Chief Operating Officer will directly manage the following positions: Vice President of Operations, Director of Service Contracts, Director of Events, and Executive Assistant.

 
Position Requirements

SKILLS REQUIRED

  • Ability to communicate effectively with individuals, team members, and supervisors (verbal and written).
  • Excellent problem-solving, decision-making, and conflict-resolution abilities.
  • Collaborative and teamwork style of leadership that positively engages team members at all levels of the organization.
  • Must possess social discernment to assess and understand other's reactions and behaviors.
  • Ability to define problems and draw valid conclusions.
  • Have a positive and enthusiastic outlook.
  • Self-directed, with a strong ability to work independently and to set and adhere to deadlines.
  • Ability to set priorities, follow through to completion of tasks, work well under pressure, and maintain a high-level of confidentiality.
  • Ability to resolve multiple complex issues simultaneously while remaining calm in stressful situations.
  • Ability to accept and apply performance-based feedback.
  • Must encompass professional demeanor.
  • Demonstrated business acumen regarding municipal, government relations, and public affairs.
  • Skilled at managing complex projects, including the management of multiple concurrent deadlines and priorities.
  • Demonstrated leadership skills to direct and motivate team members.

EDUCATION AND EXPERIENCE

  • Required: Bachelor's degree required; advanced degree preferred.
  • Required: Minimum of 10 years of senior leadership experience in operations, preferably within a non-profit or mission-driven organization.
  • Required:Valid driver's license and ability to meet insurance requirements.
  • Preferred: Experience working with non-profit Boards and Committees, Bylaws, and Board Governance.

PHYSICAL ABILITIES & WORK ENVIRONMENT

The physical demands described below represent those that a team member must meet to perform essential functions of the job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and functions of the position. The list below of minimum essential functions is illustrative of the minimums only and is not a comprehensive listing of all functions and tasks performed.

  • Ability to lift and move boxes up to 40 pounds.
  • Ability to sit at a computer for prolonged periods of time.
  • Ability to work in a typical office environment.
  • Manual dexterity to operate office equipment and examine documents, records, and files.
 
Full-Time/Part-Time Full-Time  
Shift -not applicable-  
Rate of Pay DOE  
Exempt/Non-Exempt Exempt  
Req Number EXE-24-00002  
Open Date 12/12/2024  
Location Engelstad Campus  
About the Organization Join Opportunity Village, a nonprofit organization that has been serving people with disabilities in the Las Vegas community for more than 70 years. Together we empower, employ, and serve people with intellectual and developmental disabilities, helping them find the very best version of themselves. OV offers curated health and wellness benefits, including health, dental, and vision insurance; retirement savings accounts; development reimbursements; and so much more.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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