Email Opening Title Outbound Contact Center - Outreach & Engagement Manager  About the Organization MOBE guides people to better health and more happiness. We help people discover connections between aspects of their lifestyle that affect health and well-being, including their medications and supplements. Behind our innovative solutions are robust data analytics, digital application, and a uniquely human philosophy. With one-to-one connection and compassion, we motivate people to transform their lives. MOBE is a high-growth organization with a culture built on trust and collaboration and our team is our most significant asset. Supporting and empowering others is at the core of our service and is also the foundation of our culture. We value a workforce made up of people with differences who are eager to learn from each other and grow personally and professionally. We extend this approach to our partners and communities, seeking to increase understanding and expand opportunities across all groups. Go to https://www.mobeforlife.com/DEI for more about diversity, equity, and inclusion at MOBE.   Description Your role at MOBE The Manager of Outreach & Engagement plays a crucial role in supporting MOBE’s participant engagement strategies and positively contributes to our overall growth and retention goals. This position involves developing, executing, and optimizing engagement strategies and tactics to enroll eligible participants in our lifestyle and medication services program. The Outreach & Engagement team is the first contact for many of MOBE participants and is responsible for directly supporting participants by explaining the MOBE program, connecting our value with the participants needs and scheduling initial visits with our guides and pharmacists. This role involves collaborating with cross-functional teams to execute engagement campaigns, leading and managing a team of engagement specialists, driving operational excellence within an inbound and outbound engagement center environment, and optimizing processes and strategies to enhance participant satisfaction and client results. This position is critical to achieving departmental goals aligned with organizational objectives and nurturing a high-performance culture. Responsibilities: Provide day to day leadership, guidance and professional development of Outreach and Engagement supervisors and staff. Evolve and optimize operational strategies, tactics and processes to drive participant engagement and satisfaction. Collaborate with cross-functional teams to develop and execute outreach engagement campaigns. Manage and support the execution of engagement campaigns while balancing short- and long-term company objectives for optimal participant experience. Create and/or improve processes to drive efficiency and allow for scalability, inclusive of staffing and automation. Manage operational and team KPIs and regularly deliver progress updates and recommendations to leadership and key stakeholders to optimize future strategies and tactics. Partner cross-functionally to identify, develop, and launch enterprise-wide opportunities based on business, participant, and/or industry insights. Manage relationships with external and/or internal technology partners to enable the work (Salesforce CRM, Five9 telephony and other operational systems). Encourage a culture of adaptability and continuous improvement among Supervisors and their teams. Manage supporting operational processes ensuring regulatory, security and contractual compliance.       Position Requirements Qualifications Required Bachelor’s degree or equivalent experience Requires 3 to 5 years of related experience as an engagement/contact center leader, within a healthcare environment Ability to analyze data and make informed decisions Proficiency in contact center technologies and reporting tools Excellent leadership, communication and people skills Strong time management and organizations skills Strong ability to motivate and inspire teams Excellent cross-functional collaboration, drive for results, and continuous improvement Comfortable navigating change, ambiguity, and remaining flexible Demonstrated ability to contribute to a collaborative culture and build relationships Strong analytical, problem-solving, and sound decision-making skills Familiarity with Microsoft Office Suite including Teams and SharePoint Preferred Experience in managing change and improving operations   Guiding Principles: We want employees who are kind, talented, and committed, who live by our guiding principles and choose to work at MOBE because of these principles. Care about people. We only succeed in our mission because we take good care of our own with the same energy, empathy, and expertise we bring to the MOBE program. We honor who people are at work and outside of work. Attitude counts. Our people believe in a friendly, human approach to helping people with their health and enjoy a culture built on trust, positivity, and well-being. Do good together. As a mission-based organization, we need people who like to collaborate and are energized by doing good things. Believe in the power of human potential. We need people who want opportunities for personal growth and believe in making a difference in the health care space, person by person. Embrace new ideas. As a high-growth organization, we need people who have the energy and flexibility to innovate and evolve with our program. Apply learnings. We learn by doing, and we’re going to get better at helping people by being able to anticipate their needs. We need people who embrace continuous improvement and are dedicated to delivering results. Be relentless in the pursuit of awesome. MOBE offers a unique opportunity to help others lead more fulfilling, enjoyable lives. We need people who are ready to embrace this mission. Benefits and Compensation We offer a comprehensive benefits package including:  Paid time off Medical/dental/vision insurance Life/disability insurance 401(K) match Tuition reimbursement Other benefits to eligible employees The salary range for this position is: $80,000-$110,000 based on experience and qualifications.      Full-Time/Part-Time Full-Time   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Location Minneapolis   This position is currently not accepting applications. 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