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HR Client Support Representative (CSR 1)  


As the HR Client Support Representative, you will  be responsible for delivering exceptional, first line support to new and established Ascentis HR clientele.  This individual must possess superior customer service skills, along with a proactive, positive attitude.   The HR Client Support team’s key goal is to respond to client incidents and requests, exceeding the expectations set by the current Service Level Agreements.


  • Interact and support Ascentis HR clients via phone and email communications acting as a client advocate.
  • Document all client requests for assistance and resolutions in CRM system, creating and maintain support cases.
  • Add to and maintain knowledge base.
  • Answer questions and resolve problems related to Human Resource Management based on your knowledge of the system and client requirements.
  • Work with a team of client support representatives, technical support representatives, quality assurance and developers to provide quick and professional response to escalated programming issues.
  • Adhere to departmental policies and procedures, while providing feedback, input and ideas.
Position Requirements
  • Experienced administrator of a Human Resource Management System, a plus.
  • Working knowledge of HR, benefits administration and payroll, a plus.
  • Associate or Bachelor degree, preferred.
  • Excellent written communication, verbal communication, active listening and presentation skills.
  • Strong organizational, analytical, priority setting and time management skills.
  • Ability to work on many projects at a time.
  • Self starter and ability to think “outside the box”.
  • Ability to work under pressure in a fast paced environment.
  • Ability to project a positive, diplomatic and professional service attitude.
Location Roseville  
About the Organization Ascentis offers easy-to-use human capital management software (HCM) consisting of web-based HRIS, recruiting, online payroll solutions, talent management and timekeeping management that support greater business efficiency and accuracy. Ascentis provides world-class customer service and continues to add software offerings to its portfolio of workforce and human capital management solutions. Headquartered in San Mateo, CA with offices in Bellevue, WA, Roseville, CA, and Jacksonville, FL, Ascentis has attained industry recognition as one of the fastest growing private companies in the software industry.

Be sure to check out our company careers site to learn more about our fun culture, great benefits, read employee testimonials, and more!


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