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HR Client Support Representative (CSR 1)  


As the HR Client Support Representative, you will  be responsible for delivering exceptional, first line support to new and established Ascentis HR clientele.  This individual must possess superior customer service skills, along with a proactive, positive attitude.   The HR Client Support team’s key goal is to respond to client incidents and requests, exceeding the expectations set by the current Service Level Agreements.


  • Interact and support Ascentis HR clients via phone and email communications acting as a client advocate.
  • Document all client requests for assistance and resolutions in CRM system, creating and maintain support cases.
  • Add to and maintain knowledge base.
  • Answer questions and resolve problems related to Human Resource Management based on your knowledge of the system and client requirements.
  • Work with a team of client support representatives, technical support representatives, quality assurance and developers to provide quick and professional response to escalated programming issues.
  • Adhere to departmental policies and procedures, while providing feedback, input and ideas.
Position Requirements
  • Experienced administrator of a Human Resource Management System, a plus.
  • Working knowledge of HR, benefits administration and payroll, a plus.
  • Associate or Bachelor degree, preferred.
  • Excellent written communication, verbal communication, active listening and presentation skills.
  • Strong organizational, analytical, priority setting and time management skills.
  • Ability to work on many projects at a time.
  • Self starter and ability to think “outside the box”.
  • Ability to work under pressure in a fast paced environment.
  • Ability to project a positive, diplomatic and professional service attitude.
Location Roseville  
About the Organization The Ascentis founders put an idea into play that resounded in the marketplace - create innovative products that are easy to use for the often under-served mid-market that cover the full Human Capital Management (HCM) suite. This full suite approach combined with an amazing team equals success!

We at Ascentis firmly believe that a product is only as good as the people behind it. Whether it's platform development, technology maintenance, client support, product management, sales or operations, all of our employees see the direct impact of their work. As a leader and one of the fastest growing 'Software as a Service' (SaaS) companies in the Human Capital Management space, Ascentis focuses on hiring talented and motivated people from diverse backgrounds. If you want to channel your ambition and drive for success, you belong with Ascentis!

Ascentis has grown tremendously over the last 3 years. Recently, we announced a majority recapitalization by global growth equity investor Summit Partners. Summit invests across growth sectors of the global economy and has invested in more than 440 companies in technology, healthcare, life sciences and other growth industries. These companies have completed more than 140 public equity offerings. So, needless to say, we are all extremely excited with where we are headed!

Be sure to check out our company careers site to learn more about our fun culture, great benefits, read employee testimonials, and more!


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