Title

HR Client Support Representative (CSR 1)  


About the Organization Ascentis offers easy-to-use human capital management software (HCM) consisting of web-based HRIS, recruiting, online payroll solutions and timekeeping management that support greater business efficiency and accuracy. Ascentis provides world-class customer service and continues to add software offerings to its portfolio of workforce and human capital management solutions. With locations near Seattle, San Francisco and Sacramento, Ascentis has attained industry recognition as one of the fastest growing private companies in the software industry.  

Description

As the HR Client Support Representative, you will  be responsible for delivering exceptional, first line support to new and established Ascentis HR clientele.  This individual must possess superior customer service skills, along with a proactive, positive attitude.   The HR Client Support team’s key goal is to respond to client incidents and requests, exceeding the expectations set by the current Service Level Agreements.

Responsibilities:

  • Interact and support Ascentis HR clients via phone and email communications acting as a client advocate.
  • Document all client requests for assistance and resolutions in CRM system, creating and maintain support cases.
  • Add to and maintain knowledge base.
  • Answer questions and resolve problems related to Human Resource Management based on your knowledge of the system and client requirements.
  • Work with a team of client support representatives, technical support representatives, quality assurance and developers to provide quick and professional response to escalated programming issues.
  • Adhere to departmental policies and procedures, while providing feedback, input and ideas.
 

Position Requirements
  • Experienced administrator of a Human Resource Management System, a plus.
  • Working knowledge of HR, benefits administration and payroll, a plus.
  • Associate or Bachelor degree, preferred.
  • Excellent written communication, verbal communication, active listening and presentation skills.
  • Strong organizational, analytical, priority setting and time management skills.
  • Ability to work on many projects at a time.
  • Self starter and ability to think “outside the box”.
  • Ability to work under pressure in a fast paced environment.
  • Ability to project a positive, diplomatic and professional service attitude.
 

Location Roseville  


This position is currently not accepting applications.

To search for an open position, please go to http://Ascentis.appone.com



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