SUMMARY
Under the direction of the Event Manager, the Magical Forest Associate (Associate) is responsible for performing various duties in an amusement park and retail-type environment. The incumbent may operate amusement concessions, rides, and perform general duties involving physically handling products, materials, supplies, and equipment. The Associate is also responsible for training and assisting nightly volunteers with their assigned park operations duties. There are evening hours and weekend responsibilities with this position that may require extended hours.
Embrace Opportunity Village's core values by cultivating positive and meaningful CONNECTIONS with participants and team members, demonstrating ENTHUSIASM, high standards of PRODUCTIVITY, authentic STEWARDSHIP, and consistent participation in individual and team DEVELOPMENT.
There are evening hours and weekend responsibilities with this position that may require extended hours. This is a seasonal position from September 2024 to January 2025 utilized to support the Magical Forest.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide information about park attractions, facilities, rides, entertainment options, and rules and regulations of the Magical Forest to both guests and volunteers.
Train and assist box office team members with the procedures to sell entry tickets and train volunteers to properly verify, collect, or validate tickets or informational flyers to guests before admission to the Magical Forest.
Train volunteers operating kiosks or concession booths in cash register operation, selling merchandise, facilitating games, awarding prizes, and photographing patrons.
Provide guests and volunteers with information and assistance regarding the safe entry and exit of rides, as well as the mounting and dismounting of carousel animals.
Be knowledgeable of park emergency evacuation and ride shutdown procedures and assist with these procedures if the situation arises.
Assist with the sale or serving of food or refreshments to customers, as needed.
Clean equipment, rides, booths, and concessions areas.
Maintain orderly and clean work area in compliance with company safety and sanitation requirements.
Report suspected Abuse, Neglect, Exploitation, Isolation, and Abandonment (ANEIA) immediately as mandated by state law.
May be assigned other duties as needed
SUPERVISORY RESPONSIBILITIES
This position does not directly supervise OV team members but may support overseeing volunteers.
SKILLS REQUIRED
Embodies a teamwork mentality; works in cooperation with all departments to address specific situations as they arise to resolve effectively with all stakeholders in mind.
Ability to communicate effectively with individuals, team members, and supervisors (verbal and written).
Must possess social discernment to assess and understand other's reactions and behaviors.
Ability to define problems and draw valid conclusions.
Have a positive and enthusiastic outlook.
Self-directed, with the ability to work independently and to set and adhere to deadlines.
Must possess excellent customer service skills and social perceptiveness to respond in a calm, kind and professional manner to common inquiries, criticisms or complaints while working in a fast-paced and noisy environment.
Must encompass professional demeanor.
Ability to resolve multiple complex issues simultaneously while remaining calm in stressful situations.
Have a commitment to excellence in work.
Ability to use cash registers, make change, and perform math.
EDUCATION AND EXPERIENCE
Required: High School Diploma or Equivalent
Required: One (1) verifiable work experience in an amusement/theme park, retail, or related work environment.
Preferred: Prior experience with developmentally disabled individuals.
PHYSICAL ABILITIES & WORK ENVIRONMENT
The physical demands described below represent those that a team member must meet to perform essential functions of the job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and functions of the position. The list below of minimum essential functions is illustrative of the minimums only and is not a comprehensive listing of all functions and tasks performed.
Ability to lift and move boxes up to fifty (50) pounds
Ability to tolerate a highly active environment.
Ability to tolerate slight to extreme indoor and outdoor temperatures.
Ability to work outside in a theme park environment with variable weather conditions.
Ability to conduct tasks and successfully perform under critical deadlines.
Manual dexterity to operate equipment.
Ability to bend, squat, stand, and climb to heights for long periods of time
Ability to work on ladders and be comfortable with heights of 20 - 25 feet.
Ability to work on scissor and basket lifts and other such related equipment
Must be able to work evening and weekend hours.
Must possess excellent customer service skills and social perceptiveness to respond in a calm, kind, and professional manner to common inquiries, criticisms, or complaints while working in a fast-paced and noisy environment.
Must have a positive and enthusiastic outlook and a commitment for excellence in work.
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