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Title

Key Account Manager 
About the Organization Palmer Holland is a quickly expanding international specialty chemical distributor based in Westlake, OH and operating in the United States and Canada. Palmer Holland represents many of the most recognized manufacturers from around the world. Our customers and principals are rooted in the Agriculture, CASE (coatings, adhesives, sealants, elastomers), Health & Nutrition, Lubricants, and Plastic industrial sectors.
As an independently-owned sales and marketing organization, we have the opportunity to make decisions which are in the best, long-term interest of the employees, customers, and principals we serve. Our sellers work with customers to solve problems and test and re-test different specialty products in order to find the one that will create what the customer needs. The dedication from our employees to continually improve their knowledge base and provide commitment to outstanding technical and customer service enables Palmer Holland to thrive as an industry leader.
As an employer, Palmer Holland's goal to remain independent is solidified through operating as a privately held Employee Stock Ownership Plan (ESOP) with an ownership team made entirely of employees. Palmer Holland views our employees as our most valuable asset, offering a healthy work-life integration and varying opportunities for professional development. We are known for having a culture that emphasizes having fun, being healthy, and working hard. Our office has advanced technology, a shuffleboard table, golf simulator, and treadmill workstations. In the field, our sales team has the tools to make critical decisions on the spot to better respond to customer needs, ultimately forming strong relationships. We believe in providing a work culture that engages employees, encourages growth, and promotes success.  
Category Sales and Marketing  
Position Key Account Manager  
Description

Position summary

  • The Key Account Manager is responsible for selling/promoting the business's products and establishing/maintaining relationships between Palmer Holland and other notable businesses within the chemical industry.

Essential tasks of the position

  • The Key Account Manager is responsible for promoting Palmer Holland's capabilities and enhancing relationships with key customers by endorsing products, developing and delivering sales presentations, and altogether cultivating relationships at the executive level;
  • Developing and implementing sales plans and account plans
  • Documenting quotes and sales contract reviews as well as assisting in contract negotiations with suppliers and customers;
  • Reporting sales performance to management;
  • Developing territories and product line promotions and closing deals with suppliers and customers;
  • Forecasting;
  • Being a strong leader and motivator of people;
  • Maintaining contact with principals and customers;
  • Analyzing sales statistics to determine sales potential and inventory requirements and monitoring the preferences of customers in order to develop products and maximize profits;
  • Conforming to the company quality system as documented;
  • Any other task assigned or special projects.

Management Team responsibilities:

  • Directs preparation of directives to management outlining policy, program, or operations changes to be implemented.
  • Attends and participates in company-wide employee meetings and formal meetings of managers.
  • Any other task at the request of management.

Quality:

Activities of the position affect quality including quality objectives. Responsibilities and authorities include where appropriate:

  • Initiating action to prevent the occurrence of any nonconformities relating to product, process or quality system, up to and including when necessary stopping production to correct quality problems.
  • Identifying and recording any problems relating to the product, process and quality system.
  • Documenting problems, steps taken for resolution and preventative action in CRM software and notifying all parties required.
  • Initiating, recommending or providing solutions through designated channels.
  • Verifying the implementation of solutions in areas under your control.
  • Controlling further processing, delivery or installation of nonconforming product until the deficiency or unsatisfactory condition has been corrected.
  • Performing duties and tasks as prescribed in company policies, procedures and work instructions.

Note:

The outline of duties is not arranged in order of priority. These duties are not meant to restrict initiative, but rather to describe baseline activities. These duties will from time to time be altered to suit the needs of the company.

 

We are a tobacco and drug free, professional environment.

 
Location Remote Locations  
Position Requirements

Education: 

  • 4 year degree or equivalent in a field applicable to our associated industries.

Experience:

  • Minimum 10 years’ experience in sales and/or sales management including managing and executing product sales.
  • The Enterprise Account Manager must also have prior established relationships with key chemical industry businesses including, but not limited to, PPG, Valspar, Behr Processing, Sherwin Williams, Henkel, Sika, and Akzo Nobel.

Training:

  • Assessment techniques of examining, questioning, evaluating and reporting sales.
  • Additional skills required for managing sales, such as planning, organizing, communicating.

 

Knowledge/Skills:

  • Industry, product and application knowledge relative to the business of Palmer Holland as determined by the President or Vice President of Sales.
  • Intermediate level of expertise in MS Office and Contact Management Software
  • Excellent verbal and written communication abilities
  • Ability to maintain professional conduct that exemplifies the corporate policies at all times, particularly when interacting directly with internal and external customers
  • Ability to handle sensitive information with confidentiality and discretion
  • Detail oriented with strong, accurate clerical skills
  • Proficient at multi-tasking
  • Proactive problem solver
  • Highly motivated

 

Physical Requirements:

  • Satisfactory motor skills relevant to position
  • Ability to sit for long periods of time
  • Ability to lift up to 25 pounds
  • Ability to drive 
 
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Exempt  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.


To perform this job successfully, an individual must be able to perform each essential job tasks satisfactorily. Palmer Holland is committed to the full inclusions of all qualified individuals and reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.  
Travel Requirements 70%  

This position is currently not accepting applications.

To search for an open position, please go to http://PalmerHollandInc.appone.com
 


 
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