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Showroom Consultant – Cincinnati Ohio – Showroom
Wiseway Supply is an industry leader in showcasing luxury plumbing and lighting products from top manufacturers. Our showrooms offer an unparalleled selection of high-quality products, coupled with exceptional customer service and design expertise. We are committed to providing our clients with innovative solutions for their home and business needs.
Wiseway Supply offers competitive compensation and benefits.
Position Overview
We are seeking a dynamic and experienced Showroom Consultant for our Loveland showroom location. The ideal candidate will play a key role in promoting and creating strategies to sell high-end lighting, plumbing fixtures, and decorating accessories to customers. The Showroom Consultant is responsible for delivering an exceptional customer experience by understanding clients’ needs, providing expert advice, and guiding them through the selection and purchase of products within the showroom. This role focuses on building strong customer relationships, achieving sales targets, and contributing to the overall success of the showroom team.
Essential Functions:
Customer Engagement & Sales:
Greet customers warmly and establish rapport to understand their needs and preferences.
Demonstrate in-depth knowledge of the features, benefits, and applications of the luxury products we offer.
Guide customers through product options, showcasing features and benefits to meet their requirements.
Provide accurate information on pricing, availability, and delivery timelines.
Close sales by addressing customer questions and ensuring satisfaction.
Customer Relationship Management:
Proactively engage custom home builders, designers, architects and influencers to foster mutually beneficial business partnerships.
Follow up on leads, inquiries, and orders to provide excellent post-sale service and foster long-term relationships.
Product Presentation and Demonstration
Maintain a visually appealing showroom by arranging products in an organized and attractive manner.
Conduct product demonstrations to showcase functionality, quality, and design aesthetics.
Offer insights into various product options to help customers make informed purchase decisions.
Sales and Revenue Generation:
Actively engage in sales activities to meet or exceed established sales targets.
Utilize effective sales techniques such as upselling and cross-selling to maximize revenue.
Knowledge Development & Team Collaboration:
Stay updated on industry trends, product innovations, and new competitor offerings.
Participate in training sessions and workshops to enhance product knowledge and sales skills.
Share insights and best practices with team members to promote continuous improvement. Operational Support:
Assist with inventory management tasks such as restocking shelves and regular stock checks.
Collaborate with colleagues to maintain a cohesive and supportive work environment.
Adhere to company policies and procedures regarding sales transactions, refunds, and exchanges.
Administrative Duties:
Process sales orders and assist with necessary paperwork.
Track and manage inventory levels to ensure product availability.
Qualifications & Skills:
Proven experience in luxury retail sales, preferably in the home products industry.
Strong interpersonal skills and the ability to build rapport with diverse clientele.
Excellent communication skills, both verbal and written.
Demonstrated passion for interior design and home decor.
Ability to work effectively in a fast-paced environment and multitask effectively.
Proficiency in using sales management software and point-of-sale systems.
High level of organization and attention to detail.
Education & Experience:
High school diploma or equivalent (three (3) years’ experience in customer service/sales role)
Minimum of three (3) years industry experience preferred, customer service, experience in luxury retail sales, preferably in the home products industry.
Physical Abilities:
Ability to stand and walk for extended periods during shifts.
Frequent bending, reaching, and kneeling to set up displays or assist customers.
Ability to lift and carry items up to [30-50 pounds], such as product samples or showroom materials.
Adequate hand-eye coordination for operating point-of-sale systems and handling merchandise.
Comfortable working in a physically dynamic environment with constant interaction with customers.
Core Values Alignment:
Respect: Treat every customer with courtesy, professionalism, and empathy.
Empowerment: Initiative to address customer inquiries and resolve issues independently.
Accountability: Ownership of your sales targets and strive to achieve them with integrity and dedication.
Results: Focus on delivering tangible outcomes by converting leads to satisfied customers and drives profitable revenue growth.
All selected candidates are required to undergo pre-employment screenings, including background check and drug screen.
Benefits:
Competitive salary and performance-based incentives
Comprehensive health benefits package
401(k) retirement plan with employer contribution
Paid time off and holidays
Professional development opportunities
Store Hours: Monday – Friday, 10:00 a.m. – 6:00 p.m. and Saturday, 10:00 a.m. – 4:00 p.m.
If you are ready to take your career to the next level and be a part of a company that values innovation, quality, and luxury, we invite you to apply.
Wiseway Supply
This position description is not to be construed as an exhaustive statement of accountability, duties, responsibilities of requirements. Any individual may be required to perform any other job-related activities or functions requested by his/her manager, subject to reasonable accommodation. Wiseway Supply reserves the right to modify this job description to reflect changes in essential job duties made necessary by changing organizational needs, subject to reasonable accommodation.
Wiseway Supply is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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