Assistant Store Manager 

About the Organization Lindt & Sprüngli is recognized as a leader in the market for premium quality chocolate, offering a large selection of products in more than 100 countries around the world. During more than 160 years of Lindt & Sprüngli's existence, it has become known as one of the most innovative and creative companies making premium chocolate, with six production sites in Europe, two in the USA and distribution and sales companies on four continents.

The beginnings of Lindt & Sprüngli are in 1845, when father and son for the first time manufactured solid chocolate in their small confectionery Sprüngli & Son, at that time yet a partnership. Since then, the company has gone through many different eras, but the entrepreneurial spirit and passion for making chocolate that drove both the Sprüngli family as well as Rodolphe Lindt, when he invented the first truly melting chocolate and later on sold his business to Sprüngli, are still alive.  


About the Opportunity

The individual in this position is responsible for assisting the Store Manager with achieving and/or exceeding the store’s sales plan, while insuring profitable store operations and performing all functions necessary to provide superior customer service.  This includes the appropriate control, management and/or development of all resources including store personnel, merchandise, cash and budget, and facilities.  The Assistant Store Manager assumes supervisory responsibility in the Manager’s absence.

Key Accountabilities


  • Ensure store meets or exceeds weekly, monthly, annual sales plan and consistently contributes to the district’s sales plan achievemen
  • Solid understanding of sales mission and ability to communicate mission effectively in actionable terms to staff 
  • Help to develop and motivate staff to improve individual commitment and encourage staff to meet sales goals (including ADS, UPT, conversion and other key performance indicators) and external sales opportunities
  • Model Lindt standards through everyday activities (4 Moments of Influence, dress code, up-selling, commitment, passion, sales focus, drive)
  • Assist the Store Manager with identifying and executing external sales opportunities to include, but not limited to, business-to-business contacts and outside sales networking; develop special order business
  • Monitor stock levels are in accordance with trends to insure stock levels are compatible with sales demands and Quality Assurance guidelines and to avoid out of stocks/overstocks/dated product 

Staff Development

  • Support Store Manager with hiring, managing and developing store personnel according to Lindt & Sprüngli guidelines and standards in order to ensure a knowledgeable, friendly, well-trained staff
  • Assist with recruiting qualified individuals for open positions
  • Proactively and effectively network to provide viable candidates for the store and district
  • Help to train staff to company standards, ensuring daily operations and sales are achieved
  • Assist with training and developing staff sales techniques, insuring expert product knowledge is consistently demonstrated and the brand is accurately represented to the customer
  • Escalate issues to Store Manager and Retail District Manager in an effective and timely manner 

Operational Controls

  • Ensure store meets or exceeds company standards for operational controls
  • Inventory Control/Shrink
  • Cash Management (POS, Paperwork, logs, policies & procedures)
  • Comply with all Quality Assurance policies & procedures
  • Maintain store cleanliness 

Position Requirements


Skills & Knowledge

  • Proven sales background
  • Demonstrated selling skills; working knowledge of outreach and corporate selling programs a plus
  • Proven success in supervisory role, preferably in a specialty retail environment
  • Basic math and/or accounting skills 

Experience/Physical Requirements

  • Prior retail management experience – preferably in a premium specialty environment
  • Prior experience with computerized POS system
  • Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds
  • Ability to climb, balance, stoop, kneel, crouch and reach with arms 


  • High School diploma or GED required.  Some college education preferred 

Location Outlets at Orange  

Full-Time/Part-Time Full-Time  

This position is currently not accepting applications.

To search for an open position, please go to http://Lindt.appone.com


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