Title

Retail Shift Supervisor 


About the Organization Lindt & Sprüngli is recognized as a leader in the market for premium quality chocolate, offering a large selection of products in more than 100 countries around the world. During more than 160 years of Lindt & Sprüngli's existence, it has become known as one of the most innovative and creative companies making premium chocolate, with six production sites in Europe, two in the USA and distribution and sales companies on four continents.

The beginnings of Lindt & Sprüngli are in 1845, when father and son for the first time manufactured solid chocolate in their small confectionery Sprüngli & Son, at that time yet a partnership. Since then, the company has gone through many different eras, but the entrepreneurial spirit and passion for making chocolate that drove both the Sprüngli family as well as Rodolphe Lindt, when he invented the first truly melting chocolate and later on sold his business to Sprüngli, are still alive.  

Description

About the Opportunity

The individual in this position is responsible for achieving and/or exceeding the store’s daily/weekly sales plan for assigned supervisory shifts, while insuring profitable store operations and performing all functions necessary to provide superior customer service.  

Key Accountabilities

Sales

  • Ensure store meets or exceeds weekly, monthly, annual sales plan and consistently contributes to the district’s achievement of the sale’s plan
  • Models understanding and commitment to the store’s sales mission and effectively communicates the mission to staff in actionable terms
  • Assists with development of each team member’s individual commitment to the achievement of store’s sales results
  • Models and effectively supervises staff to insure sales goals (including key performance indicators, ADS, UPT, conversion and other company sales standards) and external sales opportunities are achieved
  • Models Lindt standards through everyday activities (4 Moments of Influence, dress code, up-selling, commitment, passion, sales focus, drive)
  • Monitors and escalates stock levels to Store Management in a timely manner to avoid out of stocks/overstocks/dated product 

Staff Development

  • Support Store Manager with training sales staff in accordance with Lindt & Sprüngli guidelines and standards in order to insure a knowledgeable, friendly, well-trained staff
  • Help to train sales staff in accordance with company standards, insuring daily, weekly and monthly sales and operations are consistently achieved
  • Assist with training and developing staff sales techniques, insuring solid product knowledge is consistently demonstrated and the brand is accurately represented to the customer
  • Escalate issues to Store Management in a professional and timely manner 

Operational Controls

  • Ensure store meets or exceeds company standards for operational controls and compliance.
  • Inventory Control/Shrink
  • Cash Management (POS, Paperwork, logs, policies & procedures)
  • Comply with all Quality Assurance policies & procedures
  • Maintain store cleanliness 
 

Position Requirements

Requirements

Skills & Knowledge

  • Proven sales background
  • Ability to take direction and effectively delegate and execute through others
  • Basic math and/or accounting skills 

Experience/Physical Requirements

  • Prior retail experience, preferably in a specialty retail environment
  • Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds
  • Ability to climb, balance, stoop, kneel, crouch and reach with arms 

Education

  • High School diploma or GED required.  Some college education preferred 
 

Location Outlets at Orange  

Full-Time/Part-Time Part-Time  


This position is currently not accepting applications.

To search for an open position, please go to http://Lindt.appone.com



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